Agile Project Coordinator/Junior Scrum Master
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I am a dedicated Agile project coordinator who is a later thinker who is passionate about solving problems and steamlining processes. I am seeking either an Agile Project Coordinator or a Junior Scrum Master role.
2024 - 2025 GlobalLogic(PROVIDED BY DIGITIVE) – Remote Analyst – Evaluations
● Enhanced the quality of the product through deep analysis of written content for Project X.
● Refined the communications of the product by flagging and categorizing error patterns.
● Recommended detailed revisions resulting in greatly enhanced customer experience for improved product response.
● Improved product response through detailed research resulting in accurate and factual results.
● Streamlined product results with collaboration from other team members.
2021 - 2024 Angela Van Winkle Agency, LLC – Atlanta, GA Owner Operator/Analyst/Content Writer
● Elicited efficient planning via the documentation of business requirements.
● Determined product needs by conducting detailed research.
● Composed direct copy, email and blog copy with focused editing.
● Devised SEO blogs using SEO Keywords and guidelines resulting in the increase of website traffic..
2017 - 2021 LendingPoint – Kennesaw, GA Onboarding Specialist/Program Manager, Service Delivery (2018 to 2021)
● Built merchant accounts for clients by entering customer data and manually selecting custom buttons, actions, and links in Salesforce.
● Completed the onboarding of clients by explaining loan programs and enrollment processes.
● Taught the Development team how to use the PostMan application by drafting a technical writing document that was acknowledged for its value by the Vice President of Operations.
● Delivered the Merchant Solutions key product, a simple interest, loan processing platform/portal by collaborating with IT and executives.
● Resolved system errors that impact the delivery of services by troubleshooting extensively with Sales and IT.
● Resolved platform errors that prevented our customers from receiving payments by categorizing the effects of error messages in test cases.
● Determined the best partner account setup method by consulting with Development and executives resulting in greater efficiency and faster onboarding.
