Correctional Officer Sergeant/Probation Officer/Security Officer experience and training
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Skilled and detail-oriented Correctional Officer Sergeant with 15 years of experience in inmate supervision and fraud prevention. Proven leadership in managing teams and ensuring safety within correctional facilities. Recognized for high-quality customer service and effective communication skills.
Probation/Parole Officer Training, enhancing expertise in law enforcement and security protocols. Dedicated to maintaining order and safety in high-pressure environments.
Fraud Prevention Specialist at Discover Financial Services (2012-04 – 2013-05)
I would assist card members with their accounts that were compromised due to fraud, assist with lost/stolen cards, re-issue new cards due to fraudulent use, assist with changing pin numbers etc. Furthermore, providing customer service, quality, and assessing needs of the card members, and other related duties.
Correctional Officer Sergeant at Central Florida Reception Center (1996-11 – 2008-03)
Care, custody, and control of inmates in an open population facility. Further duties included: Supervision of inmates to and from various activities such as medical appointments, recreations, outside hospital appointments, chow hall supervision, etc. Additional duties includes: Supervised officers, as well as Control Room Supervisor. And other related duties.
BBA in Business Administration – Florida Metropolitan University (1991 – 1998)
Associate in Science in Paralegal Studies – Orlando Metropolitan University (1991 – 1998)
