Angelica

Motivated UTSA Honors College student majoring in Biochemistry with hands-on experience in customer service, front-office reception, and food service. Proven ability to manage high-volume environments, communicate clearly with diverse customers, and maintain attention to detail across multiple concurrent responsibilities.

Receptionist - UT San Antonio College of Cybersecurity and AI - San Antonio, TX

• Answered and directed phone calls to professors and faculty via transfer or email.
• Managed incoming and outgoing suite mail, returning correspondence to recipients through a file cabinet system.
• Maintained organized records by shredding documents and performing inventory tasks, including packing and labeling stored items.
• Kept suite workspace clean and organized to ensure a professional work environment.

Barista - DutchBros - San Antonio, TX

• Prepared cold and hot beverages in a timely manner following food safety protocol.
• Processed cash transactions and tips through a cash register while rotating between drive-thru and curbside order stations.
• Managed simultaneous mobile and in-person orders efficiently during high-volume rush periods.
• Accommodated customer allergy and dietary preferences, including dairy alternatives and sugar-free options.
• Restocked inventory including espresso, cold items, cups, and syrups, and sanitized equipment and surfaces after each order.

Customer Service Associate - H-E-B - San Antonio, TX

• Sorted and bagged groceries in a fast-paced environment, following assortment rules for cold, hot, dairy, canned, chemical, and delicate items.
• Greeted and assisted customers with product questions and de-escalated potentially negative situations.
• Retrieved carts from parking lot corrals and returned them to the store entrance.
• Returned unwanted items to shelves and routed damaged items to appropriate inventory bins.

Bachelor of Science - Biochemistry - University of Texas at San Antonio (2027)

High School Diploma - Earl Warren High School (2025)