Angelica Chung

Served as the primary point of contact for patients and visitors within a high-volume Otolaryngology practice, greeting individuals warmly and establishing a comfortable, welcoming clinic environment.

Front Desk Representative - Texas ENT Specialists Katy Methodist Hospital - 18400 Katy Fwy Ste. 470 Houston, TX 77094

(2024-11 - 2025-08)

Served as the primary point of contact for patients and visitors within a high-volume Otolaryngology practice, greeting individuals warmly and establishing a comfortable, welcoming clinic environment.

• Managed patient check-in and check-out processes seamlessly, coordinating appointment scheduling, managing digital patient records, and handling high-volume phone inquiries.
• Collaborated closely with physicians and clinical staff to deliver excellent customer service and ensure a smooth, efficient care experience for all patients from entry to exit.
• Maintained accurate data entry within electronic medical records while upholding strict compliance with healthcare privacy and HIPAA regulations.

Referral Coordinator / Front Desk Receptionist - HC Medical Doctors LLC. - 11810 FM 1960 Rd W. Houston, TX 77065

(2022-07 - 2022-11)

• Orchestrated end-to-end referral packages for complex specialty care, verifying insurance authorizations and auditing clinical charts to prevent care delays.
• Severed as a key administrative lead, cross-training team members across departments and managing end-of-day financial reconciliation and closing operations.
• Maintained empathetic, clear communication with patients regarding diagnostic scheduling and specialist follow-up care.

Front Desk Receptionist / Optometry Technician - Lin & Tran O.D. LLC. - 20131 US-59 #2416b, Humble, TX 77338

(2018-09 - 2021-01)

• Verified insurance policies and proactively educated patients on applicable copays, deductibles, and out-of-pocket medical fees.
• Performed preliminary clinical exams and screenings utilizing automated refractors and tonometers to support clinical examination efficiency.
• Maintained rigorous infection control and safety standards by thoroughly cleaning and sanitizing clinical machinery and exam rooms after each patient use.

Med Surg I Clinical Experience - Encompass Health Rehabilitation Hospital The Vintage - Houston, TX

(2026-02 - 2026-04)

72 hours

Psychiatric Clinical Experience - Cypress Creek Behavioral Health Center - Houston, TX

(2026-02 - 2026-04)

24 hours

Maternity Clinical Experience - Texas Children's Hospital Medical Center - Houston, TX

(2026-07 - 2026-08)

24 hours

Associates of Science in Nursing - Nursing - Lone Star College Cy-Fair Nursing Program (2027-05)