Angelica Herrera

Offer an extensive background in client relations, customer service, and sales. Service focused professional and positive team player, who focuses on building productive customer and work relationships. I am an outgoing and detail oriented bilingual customer service associate. Able to handle multiple responsibilities while providing exceptional customer service.

SECRETARY at LITTLE FLOWER CHURCH (2019-05 – Present)

• Receive daily calls from parishioners, scheduling appointments for the priest.
• Add activities for parish on websites.
• Enter information into sacramental books and database.
• Work with publisher, excel, access and word.

ORDER PULLER at HOBBY LOBBY WAREHOUSE (2017-06 – 2019-01)

• Responsibilities include pulling orders for multiple store locations and insuring mark downs are correctly priced on items that are discontinued.

TAX PREPARER at KRISTINA AND FAMILY VARIETY SERVICES (2016-01 – 2020-04)

• Prepare personal and business taxes for bilingual community.
• Work closely with customers to ensure they have filed accurate and current information for the IRS.

HOUSEKEEPING MANAGER at FAIRFIELD INN AND SUITES (2014-07 – 2017-05)

• Manages 15-30 employees.
• Achieved high housekeeping standards for all customers.
• Maintained customer satisfaction assuring facility was clean and efficient.
• Updated daily logs and tracked inventory.
• Communicated weekly with superior ensuring department regulation were met.

FRONT OFFICE ASSOC. at FAIRFIELD INN AND SUITES (2014-01 – 2014-07)

• Received daily inbound calls from customers scheduling, confirming arrivals and departures.
• Handled over 120 calls per day assisting customers with changes and resolving issues.

HIGH SCHOOL DIPLOMA – CAPITOL HILL HIGH SCHOOL