Cashier/Customer Service - Burger King - Whiteriver, AZ
(2025-08 - 2026-01)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Assistant Manager - Burger King - Phoenix, AZ
(2025-03 - 2025-07)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Implemented customer loyalty programs resulting in a increase in repeat business
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Collaborated with the management team to develop and implement operational policies and procedures
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Airport Ramp Agent - UPS - Phoenix, AZ
(2024-10 - 2025-03)
- Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols
- Ensured accurate weight distribution of cargo and baggage on the aircraft to maintain proper balance
- Performed inspections of ramp areas to identify any hazards or debris that could pose a safety risk
- Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently
- Adhered to strict security procedures when handling sensitive materials or hazardous substances
- Assisted passengers with special needs during boarding process, ensuring their comfort and safety
- Maintained cleanliness of work area including ramps, gates, and surrounding grounds at all times
- Followed company policies and procedures regarding loading/unloading processes in compliance with aviation regulations
- Demonstrated exceptional teamwork skills by assisting colleagues during peak periods without compromising quality or efficiency
- Trained new ramp agents on proper handling techniques leading to improved productivity within the team
- Closely monitored weather conditions and adjusted loading procedures accordingly to ensure safe operations
- Collaborated with maintenance personnel to promptly address any equipment malfunctions or issues that could impact operations
- Maintained accurate records of all handled cargo/baggage ensuring no discrepancies occurred during transportation process
- Received recognition for outstanding customer service from passengers and crew members on multiple occasions
- Demonstrated excellent problem-solving skills by quickly adapting to unexpected situations during aircraft turnarounds
Team Member/Cashier - Dunkin Donuts - Phoenix, AZ
(2021-02 - 2021-06)
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
