Angelica Orta

Inbound credit card specialist assisted customers with reviewing and understanding their statements, put through their payments, resolved any or all questions/concerns.

Apple Card Specialist at Alorica (2024-05 – 2025-08)

Inbound credit card specialist assisted customers with reviewing and understanding their statements, put through their payments, resolved any or all questions/concerns.

Home Health Provider at American medical (2019-05 – 2025-01)

I am responsible for managing my patients medication intake, including grooming, dressing, meal preparation and laundry. additionally, I handle picking up medication and scheduling dr appointments

Fraud Specialist at Conduent (2021-01 – 2023-06)

I addressed all customer questions and concerns in a courteous manner. My responsibilities included responding to customer inquiries, negotiating and setting up payment plans based on their financial situations, and recording their commitment to repay debt. I ensured all customer information, including phone numbers and addresses, was accurate and maintained detailed records. Additionally, I located and monitored overdue accounts using computers and various automated systems.

Cashier/Assistant Manager at Dollar Tree (2020-02 – 2022-12)

I was responsible for maintaining an organized, clean, and well-stocked register area. After just three months, I was promoted to Assistant Manager, where I handled the opening and closing of the store, trained new employees, assisted with unloading deliveries, and managed cash register breakdowns and bank deposits. I also answered customer inquiries about deliveries and handled employee calls for emergencies or time-off requests.

High school diploma – John Jay High School (2016-08 – 2020-06)