Angelica Spence

Compassionate Licensed Practical Nurse with experience coordinating care for medically complex patients across multiple specialties. Strong background in patient advocacy, care planning, interdisciplinary collaboration, insurance navigation, and helping families overcome barriers to care. Recognized for building trusting relationships, staying organized in fast-paced environments, and working independently while keeping patients at the center of every decision.

Patient Care Coordinator / Family Care Advocate - Home-Based Complex Pediatric Care

(2021-01)

• Coordinate care across 8+ medical specialties, including pulmonology, gastroenterology, ENT, surgery, home health, case management, insurance representatives, and DME providers.
• Develop and maintain individualized care plans while ensuring continuity of care between multiple providers.
• Successfully coordinate dozens of specialist appointments, referrals, authorizations, transportation arrangements, and medical equipment needs each year.
• Advocate for a medically complex pediatric patient by identifying barriers to care and working with providers and insurers to resolve issues promptly.
• Monitor changes in condition, communicate findings to providers, and support timely interventions.
• Provide ongoing education and support to caregivers regarding medications, treatments, and follow-up care.
• Maintain accurate documentation while independently managing multiple priorities in a remote home-care environment.
• Consistently build collaborative relationships with physicians, therapists, nurses, case managers, and community resources to improve patient outcomes.

Licensed Practical Nurse (LPN) - Sheridan Technical College