Principal Consultant, Fractional VP Talent Acquisition / HR Transformation Advisor at Talent Transformation Consulting, LLC (2026-07 – Present)
Founded an independent advisory practice delivering fractional and interim Talent Acquisition and HR transformation leadership to organizations navigating growth, restructuring, or AI-driven modernization.
- Senior Advisor to the Founders of Vuridian, an AI-native Career Decision Intelligence company building a deterministic, evidence-backed decision engine for high-stakes career and talent decisions.
- 25+ years leading Talent Acquisition and Transformation, with direct command of how talent decisions get made and where today's systems fall short.
- Informs Vuridian's product logic, methodology, and evaluation criteria at ground level.
- Provide fractional VP Talent Acquisition and interim TA leadership, delivering enterprise-wide TA strategy, operating model design, and hands-on execution for clients across financial services, healthcare, and technology
- Advise clients on AI-enabled recruiting transformation, including sourcing automation, workforce analytics, predictive talent intelligence, and responsible AI governance frameworks
- Design and implement headcount and capacity planning processes, TA operating models, and organizational design to support scaling recruiting functions
- Lead executive search, early talent, and core recruiting program design and stand-up for client organizations
- Deliver HR and TA transformation assessments, including current-state diagnostics, technology stack evaluation, and future-state roadmaps
- Support clients through delivery center transitions, global operating model design, and M&A-related TA integration
VP, Talent Acquisition & Operational Excellence at USAA (2025-07 – 2026-06)
Led enterprise Talent Acquisition strategy and operations for one of the nation's premier financial services organizations serving the military community. Responsible for reimagining how the organization attracts, hires, and deploys talent through advanced technology, AI integration, and data-driven insights.
- Owned enterprise Talent Acquisition across all functions, including core recruiting, executive search, early talent, and operational excellence for the organization
- Developed and executed comprehensive, enterprise-wide talent acquisition strategy aligned with business growth objectives, workforce plans, and AI-first priorities
- Led full-cycle recruitment operations ensuring high-quality, timely, and cost-effective hiring outcomes across all business lines
- Partnered with executive leadership, HR, Finance, IT, and Business Leaders to proactively identify talent needs and build critical-role pipelines
- Defined and advanced TA/HR AI strategy, integrating AI-enabled sourcing, talent intelligence platforms, workforce analytics, and automation into recruiting operations
- Elevated employer brand and candidate experience to attract top-tier and diverse talent; designed early careers/intern hiring and retention programs
- Implemented metrics-driven approaches to continuously improve hiring effectiveness including time-to-fill, quality of hire, and conversion rates
- Established governance frameworks for AI usage, data privacy, and bias mitigation in talent processes
Executive, Global Head of Talent & Transformation | Strategy & Operational Excellence at IBM – Global Technology Services (2020-08 – 2025-06)
Industry: Healthcare (United Health Group / Providence Healthcare). Led enterprise talent acquisition, transformation, and HR strategy for IBM's largest RPO accounts. Oversaw 100K+ hires annually across global regions (NA, APAC, AMEA, LATAM, UK), driving AI-enabled digital transformation, workforce analytics, and operational excellence.
- Owned enterprise Talent Acquisition across all functions, including core recruiting, executive search, early talent, and operational excellence for IBM's largest RPO accounts globally
- Spearheaded HR AI & Digital Transformation: defined TA/HR AI strategy integrating AI-enabled sourcing (Trustworthy AI, Sourcing AI, Precision Talent Model), automation BOTS, chatbots, and workforce analytics platforms, reducing manual processes and enhancing candidate and employee experience
- Built and led advanced workforce analytics capabilities leveraging predictive analytics to identify hiring needs, attrition risks, and workforce trends; developed executive dashboards driving accountability and transparency
- Led, developed, and inspired high-performing teams across Talent Acquisition, sourcing, recruiting operations, and HR technology; upskilled TA teams on AI tools, digital capabilities, and modern recruiting practices
- Partnered with IT, Data, and Legal to ensure responsible, compliant, and ethical use of AI in HR; established data privacy and bias mitigation governance frameworks
- Implemented multiple innovative technology platforms: BOTS, Oracle, Workday, Modern Hire, Precision Talent Model, segmenting hiring activity into workstreams to drive efficiencies in Time-to-Fill, Quality, Speed-to-Start, NPS, and Fill Rate
- Designed and facilitated Agile & Design Thinking workshops with SMEs on DE&I, Early Talent, Internal Mobility, AI/Automation, and future-of-work strategy
- Grew revenue by $52M over two years; managed P&L exceeding $150M
- Reduced operating costs by $7M at Providence Healthcare through automation and AI-driven process innovation, generating 57K+ hours of annual capacity
- Developed global operating and resource model, moving delivery center from US to Manila in 4 months; improved onboarding accuracy from 89% to 99.1%
Global Head of Talent | HR Global Strategy & Effectiveness at TD Bank (2016-05 – 2020-08)
Responsible for Global HR & Talent Delivery, Business Strategy, and Effectiveness for TD North America. Supported 50K+ hires annually across Talent Acquisition, Talent Management, Learning, Organizational Effectiveness, Payroll, Wealth, Commercial, Retail, IT, and Executive hiring.
- Owned enterprise Talent Acquisition across all functions, including core recruiting, executive search, early talent, and operational excellence for TD Bank North America
- Led TA operations and strategy, driving technology implementation, change management, and communications supporting 100K+ hires per year; reduced cost-per-hire from $3,200 to under $1,000 in one year
- Designed and led Global HR Transformation including implementation of Degreed learning platform, transforming digital learning for 80,000+ colleagues
- Built and led Global Campus & Early Talent Strategy and Delivery including full conversion to virtual orientation in 4 weeks
- Developed Diversity recruitment program and TA Champion Model; built strong cross-functional relationships with key business partners within and outside HR
- Established redeployment office, reskilled and redeployed ~8,000 colleagues pre-pandemic; zero involuntary separations in 2020 due to program success
- Managed large P&L with YOY efficiency and effectiveness targets; drove continuous improvement through technology, process redesign, and upskilling
Senior Vice President, Talent Acquisition & Operations Leader at AON (Aon Hewitt) (2006-06 – 2016-04)
Led Aon Hewitt's Talent Acquisition business and enterprise recruitment delivery for major financial, pharmaceutical, and property management clients, Bank of Montreal/Harris Bank, CVS, Forest City Enterprises, and Bankers Insurance. Supported 50,000+ hires annually across North America with 16 direct and 250 indirect reports.
- Developed and executed enterprise talent acquisition strategies from a strategic and operational perspective, implementing multi-process tools, driving change management, and securing executive leadership alignment
- Managed a $30M P&L; reduced vendor and advertising spend by $1.5M through process automation and streamlining; reduced FTE from 250 to 200 while sustaining 30K+ hires annually
- Implemented Taleo, MyHR onboarding portal, and HireVu technology to drive candidate experience improvements and seamless offer/onboarding handoff; achieved 99% process adherence (up from 70%)
- Led 18-month BMO FG contract renewal securing a 7-year term; owned SOWs, SLAs, and SOPs ensuring all business requirements met contract terms
- Delivered strategy reducing hiring manager escalations by 80% and increasing satisfaction survey response rates by 40%
- Facilitated 7 Six Sigma Lean Events across multiple clients; partnered on standardized branded recruiting templates saving $209K in FTE annually, reducing paper by 415K sheets
- Acted as thought leader on future-of-work trends, skills-based hiring practices, and data-driven talent strategies for major enterprise clients
