Patient Care Coordinator - Sachi & Co. Dentistry - Torrance, CA
(2020-07)
- Greet new and existing patients of the practice
- Assist patients with check-in and check-out
- Verify Insurance Benefits, Submit Insurance claims
- Make Confirmation calls
- Schedule doctors and hygienists to production goals
- Manage inbound and outbound calls
- Present treatment plans and financial agreements
- Provide information for payment plans and membership programs
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Liaised effectively with patients, doctors and staff members, promoting high level of communication and interaction.
- Participated in workshops, trainings and conferences to improve educational skills.
- Trained newly hired top talent to fill key positions and maximize productivity.
Guest Specialist - Terranea Resort - Palos Verdes, CA
(2016-07 - 2020-03)
- Managed a high-volume of inbound and outbound guest calls
- Directed inbound calls in phone queues to improve call flow
- Exercised conflict resolution methods
- Focused on the customer experience to establish rapport and loyalty
- Facilitated successful front desk operations for high-volume hotel.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Processed reservations
- Responded to guest inquiries via phone, email with a high level of customer service.
- Maintained up-to-date knowledge of hotel services and facilities.
- Resolved guest complaints quickly and efficiently while ensuring satisfaction.
Member Service Representative - SCAN Health Plan - Long Beach, United States
(2015-03 - 2016-01)
- Verify HIPAA
- Managed a high-volume of inbound and outbound follow-up calls
- Review insurance benefits
- Provided guidance to members on how best to use products or services offered by the organization.
- Consulted with customers regarding needs and addressed concerns.
- Handled customer complaints in an efficient and courteous manner.
Call Center Agent - Catalina Express
(2013-06 - 2014-06)
- Answer incoming calls to set reservations for passengers to Catalina Island
- Answer and inform passengers of any questions or concerns they may have
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Tracked daily performance metrics such as wait times, average handle time.
- Adjusted communication style based on individual customer needs.
Customer Service Cashier - Crusty Crab - San Pedro, United States
(2009-05 - 2012-06)
- Greet customers and ascertain each customers wants or needs
- Compute sales prices, total purchases
