Clinical Supervisor - Millennial Physicians Group - Westlake, TX
(2024-07)
- Lead clinical operations for Internal Medicine providers across multiple sites.
- Develop protocols to optimize patient care and staff efficiency.
- Oversee training, hiring, and performance reviews of clinical staff.
- Coordinate lab and ancillary services, supply management, and seasonal clinics.
- Manage disciplinary actions, payroll approvals, and timekeeping via ADP.
- Conduct prior authorizations, appeals, and referrals to external providers.
- Organize urgent care coverage and facilitate monthly operations meetings.
Clinical Supervisor - Central Texas Brain and Spine - Austin, TX
(2021-09 - 2024-07)
- Managed daily workflow for neurosurgery clinic, including staff scheduling and training.
- Coordinated post-surgical care, wound education, and procedure support.
- Handled prior authorizations, appeals, and peer-to-peer scheduling.
- Ensured smooth clinic operations during physician emergencies and call weeks.
- Utilized ECW, CoverMyMeds, and insurance platforms for documentation and approvals.
Quality Assurance Manager - Baylor Scott & White Health Quality Alliance - Round Rock, TX
(2019-07 - 2021-07)
- Facilitated transitional care to prevent hospital readmissions.
- Coordinated follow-ups with PCPs, specialists, and home health services.
- Conducted QA evaluations of patient calls and led process improvement initiatives.
- Served on multiple committees focused on readmissions, engagement, and scripting.
- Remote position using Epic EMR.
Lead Registered Medical Assistant (RMA) - Advanced Pain Care - Round Rock, TX
(2013-08 - 2019-04)
- Supervised medical assistants and optimized clinic flow.
- Assisted with procedures, triaged patients, and managed documentation.
- Completed prior authorizations, disability forms, and medication refills.
- Used Centricity EMR for charting and communication.
Business Office Manager - Cypress Point Industries, LLC - Fort Worth, TX
(2009-01 - 2013-08)
- Managed HR, payroll, accounting, and safety compliance for utility projects.
- Conducted OSHA meetings and maintained MSDS documentation.
- Supported project bidding and daily expense reporting using QuickBooks and Microsoft Office.
Nationally Registered Medical Assistant (RMA) - Family Medicine - Keller, TX
(2006-12 - 2009-01)
- Performed clinical duties including injections, labs, and patient prep.
- Managed supply ordering and billing across insurance platforms.
- Used Centricity EMR and ICD-9 coding.
Employee Health Assistant Manager - Texas Health Care PLLC - Fort Worth, TX
(2005-11 - 2006-12)
- Ensured OSHA compliance for 750+ employees and 120 physicians.
- Managed certifications, inspections, and leave documentation.
- Used Microsoft Office and NextGen EMR.
Emergency Room Liaison - Harris Methodist HEB - Bedford, TX
(2001-09 - 2005-11)
- Collected STAT labs and assisted trauma patients in ER.
- Ordered supplies and trained new lab staff.
- Used Centrix EMR.
Mobile Team Supervisor - Carter Blood Care - Bedford, TX
(1996-01 - 2001-11)
- Supervised 50+ staff for blood donations and apheresis.
- Conducted donor screenings and quality assurance.
- Mentored new employees through evaluations and testing.
