Angeline

Detail oriented professional with over 5 years of compliance and regulatory experience along with customer service and data management. Demonstrated skills in maintaining accurate records, conducting document quality checks, and adhering to strict guidelines in fast-paced environments. Adaptable team player with strong conflict management and communication skills.

Rare plant importer - Self employed - Rockford, IL

Operate rare plant startup. Obtain proper APHIS Permit from USDA. Source plants from exporter - either Indonesia or Thailand, verify proper phytosanitary certification will be used prior to shipment, verify importer has customs broker located in the US. QA exporters shipment process/cross check references. Review plant species and genus to ensure phyto certification and APHIS Permit match. Verify proper import coding is used prior to shipment.

Call Center Agent - Dynata

(2024-08 - 2025-04)

• Followed regulatory guidelines and company protocols during customer interactions to ensure compliance.
• Documented customer responses accurately in compliance with data privacy standards, maintaining high data integrity.
• Addressed customer inquiries and resolved issues while adhering strictly to compliance procedures.
• Maintained high standards of professionalism and confidentiality during all calls to protect sensitive information.

Advisor II - Concentrix

(2023-04 - 2023-10)

• Advised clients on compliance requirements and company policies during support calls, ensuring regulatory adherence.
• Maintained accurate records of all client communications and compliance actions to support audit readiness.
• Managed confidential information in line with regulatory and company standards to safeguard data.
• Assisted with conflict resolution and escalated compliance concerns as needed to maintain operational integrity.

Unemployment Claims Agent - Texas Work Force Commission

(2021-03 - 2021-10)

• Processed high volume payments and claims in strict accordance with complex state and federal labor laws and regulatory compliance frameworks.
• Executed rigorous document quality checks and data verification to ensure all financial records met stringent agency standards.
• Managed confidential information handling and conducted regulatory legal research to interpret complex employment and UI laws accurately.
• Maintained detailed financial records and directly supported audits by providing immaculate documentation and account tracking.

Scheduling Coordinator - Xtend Healthcare

(2021-03 - 2021-05)

• Assisted with vaccine appointment setting and contract tracking appointments during the COVID-19 epidemic.

Investigator/Compliance Auditor Tenant Advocate - WI DATCP/WI Legal Aid

(2021-01 - 2024-12)

• Assisted Wisconsin DATCP & WI Legal aid with investigating corporate landlords.
• Gathered documentation, financial ledgers, statements from other impacted tenants leading to violations of DATCP laws (including financial transactions), being found.

AAS - Paralegal Studies - Rasmussen College-Illinois

High school diploma or GED - Harlem High School