Angely Espada

Compassionate and detail-oriented healthcare professional with over 3 years of medical assisting experience, combined with front office and serving experience in fast-paced environments. Skilled in patient care, scheduling, insurance verification, and delivering exceptional customer service. Known for strong communication skills, multitasking ability, and creating positive experiences for patients and clients alike.

Certified Medical Assistant - Ascension - Indianapolis, USA

(2023-11)

• Assisted in patient intake processes, ensuring accurate data entry and record management.
• Prepared examination rooms, maintaining cleanliness and organization for optimal workflow.
• Communicated effectively with patients regarding treatment plans and appointments, improving satisfaction levels.
• Draw blood-lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.

Server - Gatsbys Sports Pub - Indianapolis, USA

(2022-02)

• Provided exceptional customer service to enhance guest satisfaction and retention.
• Managed food and beverage orders efficiently using POS systems to ensure timely delivery.
• Collaborated with kitchen staff to streamline order accuracy and minimize wait times.
• Trained new servers on menu items, service standards, and operational procedures.
• Maintained cleanliness of dining area to create an inviting atmosphere for guests.

Server - Marquette Manor - Indianapolis, USA

(2020-03 - 2022-01)

• Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
• Assisted in inventory management by tracking stock levels and notifying management of shortages.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dental Receptionist - Floss N Gloss - Joliet, USA

(2018-06 - 2019-10)

• Managed patient scheduling and appointment reminders to enhance operational efficiency.
• Processed patient registrations and verified insurance information for accurate record-keeping.
• Assisted patients with inquiries, ensuring a positive experience and clear communication.
• Maintained organized patient files and updated electronic health records for compliance.

High School Diploma - Medical Assistant - North Central Highschool (2022-06)

No Degree - Certified Medical Assistant - Stepful