Angheli Cuba

Bilingual customer service professional seeking Customer Service Agent position at airport environment. 3+ years experience handling 200+ customers daily, resolving complaints, cash handling with 100% accuracy, and assisting passengers with special needs.

Fluent

English speaking/reading/writing, reliable, and available for all shifts including nights, weekends, holidays, outdoor work.

Server / Hostess / Admin Assistant - To Go Specialist - Mi Cocina - Dallas, TX

(2021-01)

High-volume customer service

• Provided exceptional service to 200+ guests daily including families, elderly, VIPs, guests with disabilities
• Managed check-in style seating, reservations, waitlist, coordinated with kitchen and service team
• Handled high-volume cash and POS transactions, balanced drawer, inventory, admin records accurately
• Resolved customer complaints professionally, maintained calm during rush and high-stress situations
• Trained new hires on customer service standards, safety, grooming, and operational procedures
• Worked flexible schedule including early mornings, late nights, weekends, holidays with perfect attendance

High School Diploma