Operations Manager - EliteDNA - 4310 Metro Pkwy, Ste 205, Fort Myers, FL 33916
(2020-10)
- Identify process improvements in the day-today operations of multiple locations
- Formulating strategies to improve performance within departments
- Mentor, support, and lead teams with training and career development plans
- Develop, implement, and maintain protocols for quality assurance and processes
- Maintain staffing requirements
- Maintain operation metrics to achieve productivity targets and conduct budget reviews
- Oversee inventory
Surgical Coordinator/Office Assistant/MA - Biscup Spine - 340 Royal Poinciana Way, Suite M338, Palm Beach, FL 33480
(2020-07 - 2020-10)
- Surgical scheduling and authorizations
- Collections
- General office duties
- Surgical prep including plasma separation and bone marrow
- Explained procedure, consents, and post operative care to patient and family
Surgical Coordinator/Assistant/MA - Louis J. Raso, M.D., P.A. - 2141 Alt. A1A, #110, Jupiter, FL 33477
(2015-04 - 2020-07)
- Identify process improvements in the day-to-day functioning of the department
- Surgical scheduling and authorizations
- Urine drug screens
- Collection of current and past due balances
- Discuss procedures and protocol with patient and family
- Assist in Pre-op, intra-op, and post op for spinal procedures
- General office duties
- Mail, banking, spreadsheets, and calendars
- Comply with Medicare, Medicaid, HIPAA, and OSHA laws and regulations
- Follow insurance guidelines and protocol for appointments and procedures
- Coding including ICD 10, CPT 4, Workers Compensation, and Disability
- Medical records including Peer to Peers, IMEs, Expert Witness, Workers Comp, and Insurances
Office Manager/Practice Manager/MA - Samuel J. Margiotta, M.D., P.A. - 13005 Southern Blvd., #231, Loxahatchee, FL 33470
(2004-06 - 2014-08)
- Led the planning and achievement of goals and objectives consistent with the practice mission and philosophy
- Skillfully developed departmental goals, objectives, polices and procedures, and standards of performance
- Recruited, hired, trained, and coached new hires
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs
- Strategically planned methods to achieve operational goals and targets
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Assisted in all office surgeries including: sterilization, pre op, intra op, and postoperative care, wound care, specimens, and results
- Reviewed treatment plans for all cancer diagnosed patients
- Coding and billing of all inpatient and outpatient procedures
- HR duties including: health benefits, payroll, profit sharing, PTO, and other bonuses
Unit Secretary - Palms West Hospital - 13001 Southern Blvd., Loxahatchee, FL 33470
(2003-10 - 2005-01)
- Medical records
- Inputting orders
- Assisting nurses/Float when needed
- Attended to phone calls and calls from patient rooms
Administrative Assistant/MA - Shekhar V. Sharma, M.D. - 13005 Southern Blvd., #134, Loxahatchee, FL 33470
(1997-06 - 2004-02)
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Closely collaborated with management team to make necessary improvements and satisfy patient needs
- Reviewed customer survey information to prioritize areas of improvement
- Continually maintained and improved the company's reputation and positive image in the markets served
- Obtained referrals for specialists
- Balanced all current and past due collections
- Performed vitals, phlebotomy, EKGs, Spirometry, Holter Monitors
- Complied with Medicare, Medicaid, HIPAA, and OSHA laws and regulations
- Established professional relationships with patients, maintained dignity, and confidentiality
