Angie Crawford

Results-driven Sales Operations and Project Management professional with more than 20 years of experience supporting manufacturing, aerospace, industrial equipment, and customer service organizations. Proven expertise in project coordination, sales administration, order management, customer relations, supply chain processes, contract review, forecasting, and ERP systems. Recognized for building strong customer relationships, coordinating cross-functional teams, and ensuring projects, deliveries, and customer requirements are completed accurately and on schedule.

PMO Coordinator / Sales Administrator at PGNA / Conair (2021-11 – Present)

• Review customer purchase orders and specifications to ensure accuracy and alignment with sales quotations.
• Verify and process system orders requiring project management services.
• Create and maintain change orders, concession orders, and return orders associated with active projects.
• Establish and manage shared project archive documentation.
• Create and assign SAP projects and link all associated sales order lines.
• Manage project-related installation labor purchase orders from creation through closure.
• Coordinate closely with Finance to ensure projects are properly closed for final billing.
• Organize project kick-off meetings and design reviews to confirm project requirements and objectives.
• Maintain project management assignment and open-line-item reports.
• Collaborate with Project Managers to ensure timely completion and closure of installation activities.
• Generate customer quotations using Oracle and Salesforce.
• Partner with Production and Purchasing teams to support inventory availability and on-time delivery performance.

Technical Customer Service Representative at Matric Limited / Dynamic Manufacturing (2014-12 – 2021-10)

• Served as the primary contact for key customer accounts and managed daily account activities.
• Analyzed customer forecasts and Syteline MRP requirements to identify shortages and support delivery scheduling.
• Coordinated volume-pricing opportunities and customer pricing updates.
• Worked with Materials Management to improve supply chain performance and customer satisfaction.
• Reviewed customer contracts and entered data supporting order bookings and material planning requirements.
• Supported manufacturing operations through proactive customer communication and schedule coordination.

Customer Service Lead / Sales Representative at Acutec Precision Aerospace, Inc. (2000-12 – 2014-12)

• Acted as the primary customer contact for strategic accounts.
• Developed and analyzed forecasts, delivery schedules, and order status reports.
• Monitored delivery performance and quality metrics using JobBoss manufacturing software.
• Managed customer design change requests and coordinated implementation with planning and production teams.
• Provided backup support for expediting and outside services functions.
• Prepared RFQs, issued purchase orders, and followed up to ensure supplier performance.
• Participated in Strategic Sourcing and Procurement workshops.
• Collaborated daily with Materials Management, Logistics, Planning, and Expediting teams to achieve customer delivery objectives.

Legal Business Studies – Clarion University of Pennsylvania

Internship – Dale, Woodard, Montgomery, Greenfield & Pemrick

Business Studies – Franklin Junior-Senior High School