Customer Service Representative
Send a job offer directly to this candidate
Years of professional Customer Service experience providing excellent service to customers by determining customer's needs, answering inquiries with knowledge of products and services offered, fulfilling requests, maintaining database. Purposeful professional with considerable experience in problem solving, commitment to excellence, initiative taking, very energetic, Team Player with a desire to learn new skills to utilize for company growth and advancing successfully in a challenging environment.
Seasonal Financial Advisor/ Tax Pro at H & R Block Tax Services (2024-10 – Present)
Business Consultant at Empower Diversified Business Consultant (2013-10 – 2013-12)
Employment Security Rep II at State of FL CareerSource Polk (2014-08 – 2017-09)
Employment Security Rep I at State of FL CareerSource Tampa Bay (2013-09 – 2014-08)
Driver License Manager at State of FL Driver License (2011-06 – 2013-09)
Hearing Technician at Hillsborough County Schools (2005-06 – 2005-08)
Business consultants analyze organizational practices, identify weaknesses, and recommend solutions. Business consultants often specialize in specific areas such as marketing, human resources, management, engineering, or finance and provide expert advice on that topic.
Customer Service/ Event Planner / Decorator
Work directly with clients to plan their special events including Coordinate, decorate, weddings, seminars, shows etc., manages the logistical execution of the event day, including creating timelines, coordinating vendors and the wedding party, overseeing setup and décor, handling guest assistance and any day of problems.
Coordinates the use of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement. Upon request, assists in the acquisition of prosthetic federally-funded employment and training programs. Promotes and monitors the participation of eligible persons; such as, Job Fairs and Career Days. Organizes and participates in promotional activities to promote services that are available to eligible persons.
As a Tax Advisor and Financial Advisor I work directly with families, communicate with the public effectively, prepare and transmit federal and state tax returns using computer with special software. I advise taxpayers with the best knowledge in a timely manner, assist other tax specialists within the office, assist a diverse clientele in a tactful, courteous manner, assist in problem solving and decision making. Process payment transactions, at the end of day prepare and make money deposits.
As a number one team player I provide encouragement and support to another team member as needed.
Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions.
Driver License Examiner/Customer Service/Management
Reviewed legal docs to make sure of customer is legal eligible for license, excellent communication and interpersonal skills, provide service to customers by determining customer's needs, answer customer's questions and concerns sung knowledge of Florida Driver License Statutes, administer written exams, administering vision, written, and road driving tests, Inspected vehicle prior to performing driver license road test, determining and verifying driver eligibility and compliance, Issuing driver licenses, and state ID cards, processed electronic fingerprints for professional licenses with Livescan, collect and processing customer payments.
Notary – State of Florida
Certified Workforce Professional – State of Florida
Bachelor of Business in Business – Warner University
High School Diploma – Hillsborough County Schools
