Security Alarm / emergency alarm shift leader at Security Central (2025-03 – Present)
- Answered customer service calls and handled security alarm calls, ensuring rapid response to high-priority alarms
- Managed video security alarms and coordinated emergency responses, maintaining high accuracy under pressure
- Scheduled shifts and provided leadership to team members, fostering a confident approach in high-stress situations
Store Manager at Cato Fasions (2017-03 – 2024-09)
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and consistently achieve revenue targets
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs, effectively managing labor costs within budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Created comprehensive training programs for new hires and ongoing development plans for existing staff members
- Collaborated with regional managers on strategic planning initiatives, including new product launches and promotional events
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high satisfaction levels
- Managed store budgets, tracked expenses, and implemented cost-saving measures to maximize profitability
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
Assistant Manager at Bath & Body Works (2020-01 – 2022-03)
- Managed store opening and closing, scheduling, bank deposits, floorset, inventory management, and customer service
- Led transition by closing old location and opening new store in Statesville, NC, ensuring seamless operations
- Contributed to store performance improvement, elevating ranking from last in company to #1 in district and region
- Achieved #5 ranking in the company for 8 consecutive months by driving team performance and operational excellence
- Maintained trend of high performance, positioning store for continued success
Store Manager at Subway (2014-04 – 2017-01)
- Delivered excellent customer service and ensured customer satisfaction with food preparation
- Managed bank deposits, scheduling, and employee hiring and termination to maintain efficient operations
- Oversaw stock orders and placement of freight, optimizing inventory levels
- Supervised staff to ensure compliance with company standards and operational procedures
Customer Service Supervisor at Walmart (2010-01 – 2014-04)
- Provided customer service, handled cash, and managed front end cashiers and cartmen during shifts
- Led store safety team, conducting weekly meetings and responding to emergency situations with management and medical providers
- Collaborated with asset protection to apprehend shoplifters and deter product loss, enhancing store security
- Directed Black Friday Rapid Response Team to oversee emergencies and asset protection during peak events
- Coordinated charitable events, including a YMCA kids event that provided supplies, clothes, and haircuts for 455 children
