Angie Morales

Experienced Business Office Manager and Operations Leader with 15+ years of expertise in office administration, human resources, payroll, accounts payable/receivable, budgeting, staff management, and customer service within healthcare, senior living, and retail environments. Proven ability to streamline office operations, improve employee retention, manage financial processes, and lead high-performing teams. Skilled in multitasking, problem-solving, regulatory compliance, and building strong relationships with staff, residents, vendors, and customers.

Business Office Manager at August Lillly Brands (2022-06 – Present)

• Managed all office operations
• Oversee accounts receivable, collections, billing accounts
• Processed payroll, employee onboarding, terminations, and benefits administration
• Managed accounts payable, vendor relations, and invoice processing

General Manager at Eastdale Estates Senior Retirement Community (2020-08 – 2022-04)

• Directed daily operations of senior retirement community
• Managed profit and loss responsibilities and operational budgets
• Led recruiting, hiring, training, scheduling, and performance management for staff
• Increased occupancy through marketing initiatives, sales calls, and community engagement
• Ensured compliance with company policies, safety standards, and state regulations
• Collaborated with sales leadership to develop strategic growth plans
• Conducted resident and employee meetings to maintain communication and engagement
• Oversaw facility maintenance, labor management, and quality improvement initiatives

Business Office Manager at Fair Haven Retirement Community (2018-10 – 2020-06)

• Managed office operations supporting residents, families, employees, and executive leadership
• Supervised employees across multiple departments
• Oversaw accounts receivable, collections, billing, and resident trust accounts
• Processed payroll, employee onboarding, terminations, and benefits administration
• Managed accounts payable, vendor relations, and invoice processing
• Assisted residents and families with Medicaid eligibility and compliance documentation
• Maintained employee and resident records in accordance with state regulations
• Prepared federal and state reports including Social Security and compliance reporting
• Coordinated workers' compensation cases and employee communications

Business Office Manager at Golden Living Center Nursing & Rehab Center (2008-03 – 2017-11)

• Coordinated administrative and financial operations for long-term care facility
• Managed payroll, accounts payable/receivable, collections, and bookkeeping functions
• Maintained resident financial records and processed billing changes
• Assisted with Medicaid eligibility and insurance compliance
• Supervised petty cash management and reconciliations
• Supported human resources functions including employee orientation and benefits assistance
• Maintained vendor relationships and ensured timely invoice processing
• Ensured compliance with company standards and state regulations