Customer Service & Insurance Specialist - GEICO
(2026-04)
- Manage high-volume customer interactions while delivering personalized insurance solutions.
- Drive customer retention by identifying client needs and recommending homeowners and renters insurance products.
- Analyze policies, billing inquiries, and account information to resolve complex customer issues efficiently.
- Build strong client relationships through consultative support and effective problem-solving.
- Collaborate with cross-functional teams while ensuring compliance with company policies and industry regulations.
Event & Hospitality Professional - Great Performances & Bluesky Staffing
(2025-05)
- Supported premium hospitality operations at internationally recognized events, including the FIFA World Cup, Ryder Cup, and corporate events for JPMorgan Chase.
- Delivered exceptional guest service while assisting VIP guests, event logistics, and large-scale event execution.
- Thrived in fast-paced, high-profile environments by maintaining professionalism, adaptability, and attention to detail.
Marketing & Brand Experience - Brand Ambassador - New York, NY
- Represented globally recognized brands including Ralph Lauren, Hershey's, Hennessy, MoneyGram, and Stop & Shop through experiential marketing campaigns and promotional activations.
- Delivered exceptional brand experiences at high-profile events while engaging diverse audiences and strengthening customer relationships.
- Collaborated with marketing teams to execute campaigns, increase brand visibility, and ensure consistent brand representation.
Customer Service Representative - McDonald's
(2023-12 - 2025-04)
- Delivered exceptional customer service in a high-volume environment.
- Resolved customer concerns while maintaining speed, accuracy, and professionalism.
- Assisted with training new team members and supporting daily operations
Bilingual Customer Service Representative - ACCEDO
(2021-12 - 2023-03)
- Delivered bilingual customer support for international clients across telecommunications and consumer brands.
- Resolved billing, technical, and account-related inquiries while consistently meeting performance metrics.
- Built strong communication and problem-solving skills in a fast-paced customer service environment.
