Administrator - ABC Motorhome and Rentals, INC - Anchorage, AK
(2012-09)
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Oversaw hiring, staffing, and labor law compliance.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved recruitment processes by streamlining candidate screening and interview scheduling.
- Streamlined HR reporting processes, enabling more effective decision-making with accurate data analysis.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Provided expert guidance to customers on parts selection and compatibility.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Administrative - Denali National Park - Denali, AK
(2012-05 - 2012-09)
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Streamlined accounts payable/receivable functions, improving cash flow management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Accounts Payable Administrative - Tuff Boy Sales, INC - Manteca, CA
(2007-02 - 2008-10)
- Tracked parts use and charged items to customer accounts for billing.
- Increased store revenue by cross-selling products and upselling services to customers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Analyzed warranty claims to identify trends and improve processing efficiency.
- Managed warranty documentation and ensured compliance with industry regulations.
- Evaluated warranty claims for legitimacy, ensuring adherence to company guidelines.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Supported sales team by providing accurate information on products' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Audited completed repair orders for compliance with company standards, ensuring accuracy in billing and reporting practices.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Checked documentation for accuracy and validity on updated systems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Optimized cash flow management through diligent monitoring of accounts receivable collections and accounts payable disbursements.
- Managed a team of Accounts Payable clerks, providing guidance for professional development and ensuring efficient workflow.
- Supported accounts payable and accounts receivable functions by reviewing invoices, processing payments, and reconciling customer accounts.
Office Manager - Wildcat Spears - Fiji Island
(1995-10 - 2006-07)
- Expedited invoice processing by efficiently managing accounts payable and receivable tasks.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Oversaw inventory management, ensuring optimal stock levels and timely procurement of supplies.
- Coordinated communication between departments to enhance collaboration and project alignment.
- Developed and maintained filing systems, improving document retrieval efficiency for staff members.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
- Led implementation of new software tools, enhancing data management and reporting capabilities.
- Monitored budget expenditures, identifying areas for cost savings without compromising service delivery.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Managed 3 locations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
