Store Manager - Xing Fu Tang - Rowland Heights, CA
(2021-07 - 2024-07)
- Developed and introduced the Lychee Green Tea, a popular menu item.
- Delivered outstanding customer service while crafting high-quality drinks and desserts.
- Assisted customers in understanding the menu and selecting their preferred beverages.
- Ensured compliance with all health and safety regulations.
- Handcrafted all-natural boba from scratch.
- Trained and mentored new hires, ensuring consistency in quality and service.
- Managed daily store operations to enhance efficiency and customer satisfaction.
- Executed in-store promotions to drive sales and engagement.
- Provided ongoing training and coaching to baristas, ensuring drinks met company standards.
Barista - Summerfield Tea Bar
(2023-02 - 2025-02)
- Processed customer orders efficiently using POS systems.
- Provided friendly and professional customer service, addressing inquiries and resolving complaints.
- Maintained a clean and organized workspace in compliance with health and safety standards.
- Restocked ingredients and supplies to ensure smooth store operations.
- Cleaned and maintained equipment to uphold sanitation regulations.
Assistant Manager - Bà Viên - Rosemead, CA
(2025-04)
- Managed staff scheduling and shift coordination to ensure full coverage.
- Oversaw inventory tracking and supply ordering to maintain operational efficiency.
- Trained and mentored new hires, ensuring consistency in quality and service.
- Managed daily store operations to enhance efficiency and customer satisfaction.
- Executed in-store promotions to drive sales and engagement.
- Provided ongoing training and coaching to baristas, ensuring drinks met company standards.
