Data Analysis
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Detail-oriented, result driven team player with strong organizational skills. Seeking to leverage data analytical skills to improve corporate performance as a data analyst.
Operational Efficiency: Achieved a 50% reduction in production time within the 3rd month of joining New York Gourmet Coffee by optimizing company systems and equipment, demonstrating a knack for enhancing operational processes.
Technical Troubleshooting & Support: Received accolades for providing exemplary customer service in technical support roles, showcasing the ability to resolve complex hardware, software, and networking issues effectively.
Project Execution: Completed data analysis projects on various real-world scenarios, demonstrating a keen ability to analyze data, derive insights, and provide actionable recommendations.
Professional Development: Acquired key certifications including Google Data Analytics and Amazon Web Services Solutions Architect - Associate, displaying a commitment to continuous learning and professional growth.
current position: Service Desk Analyst | Northwell Health - Remote
Bachelor in Hospitality Management, National Economics University – Hanoi
Google Data Analytics Certificate, Mar 2023
Google Project Management, Apr 2023
Amazon Web Services Solutions Architect – Associate, Feb 2023 to Feb 2026
AWS Certified Cloud Practitioner, Nov 2022 – Nov 2025
Analyzing NYC Public School Test Result Scores | Optimizing Online Sports Retail
