Anika Graham

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

CARE TEAM REP - SEDGWICK

(2023-02)

• Serve as the main contact for claimants and providers, assisting with disability, leave, and worker compensation claims.
• Handle high-volume calls with empathy while updating and maintaining accurate claim information.
• Coordinate with internal teams to ensure timely claim resolution and excellent customer service.

PATIENT CARE COORDINATOR - ASSIT RX

(2019-11 - 2023-02)

• Assist care members with medication refills.
• Provide estimates for medication cost.
• Process insurance verification, appeals, and coverage of re-determinations for medications denied to members.
• Inform members about in-network pharmacies with the lowest costs and other benefits that may be available to them.

High School Diploma - Ocoee High School (2016)