Anita Umana

Computer Science student with hands-on IT support experience across three restaurant locations. Skilled in troubleshooting computers, printers, Wi-Fi connectivity, and basic hardware/software issues, as well as equipment setup and configuration. Seeking a Desktop Support Technician I position.

Technical Support at Pupuseria Olocuilta (2025-07 – 2026-06)

Provided basic technical support for employees across all three restaurant locations.

• Troubleshot computers, tablets, POS systems, printers, monitors, and other technology equipment.
• Troubleshot Wi-Fi and other basic network connectivity issues and contacted vendors when additional support was needed.
• Maintained an inventory of the business's technology equipment.
• Documented technical issues and the steps taken to resolve them.
• Set up and configured new computers, tablets, printers, and other technology equipment.

Human Development Specialist I at Fairfax County Government (2024 – Present)

• Communicate with families through phone calls and in-person meetings to talk about concerns and give them guidance on services and processes.
• Organize and keep private records of documentation to ensure accuracy and legal requirements.
• Deal with many family cases and concerns simultaneously while managing updates and follow-ups.
• Provide quick support by responding to concerns from families and resolving issues in a professional manner.
• Document interactions and keep detailed records of certain events for reporting and case management.
• Work with other internal departments to route problems to the appropriate department for resolution (as needed).

PC Build & Configuration

• Built a personal computer from components, assembling hardware and ensuring proper functionality.
• Installed Windows OS and configured software applications for optimal performance, including updates and security settings.
• Troubleshot hardware/software issues and performed system maintenance.
• Documented setup procedures and troubleshooting steps, reflecting strong attention to detail and technical communication skills.

Bachelor of Computing and Engineering in Computer Science – University of Maryland Global Campus (2024-08)