Anj Kelly

Registered Medical Assistant with 10+ years of healthcare experience, including nearly 4 years in family medicine/primary care and extensive patient-facing support. Experienced handling healthcare inquiries, insurance eligibility and benefits verification, prior authorizations, referrals, appointment scheduling, prescription refill workflows, telehealth support, and EHR documentation. Known for clear and empathetic communication, accurate documentation, strong follow-through, confidentiality, and the ability to prioritize multiple requests in fast-paced healthcare environments.

Currently completing Medical Billing & Coding training to strengthen knowledge of insurance, reimbursement, claims, and healthcare administrative processes.

Registered Medical Assistant at Johnson Health Center (2020-01 – 2023-12)

• Served as a key point of contact for patients in a busy family medicine/primary care setting, responding to phone and in-person questions, identifying needs, communicating next steps, and routing or escalating concerns appropriately.
• Verified insurance eligibility and benefits and supported prior authorization workflows, helping patients and providers navigate coverage requirements and obtain needed services.
• Coordinated referrals with patients, providers, specialists, and outside offices; tracked missing information and follow-up needs to help prevent delays in care.
• Managed appointment scheduling, prescription refill requests, provider messages, chart preparation, callbacks, and follow-up while balancing multiple competing priorities.
• Documented patient interactions, requests, and clinical/administrative updates accurately in eClinicalWorks (eCW) and maintained HIPAA-compliant handling of protected health information.
• Communicated with patients, providers, pharmacies, specialists, and internal clinical staff to research questions, resolve routine issues, and ensure timely handoffs for matters requiring additional review.
• Supported telehealth workflows and used EHR, scheduling tools, insurance portals, Microsoft Office, and other systems while maintaining accuracy and attention to detail.
• Performed patient intake, medication reconciliation, vitals, injections, immunizations, phlebotomy, EKGs, and patient education, providing a strong understanding of clinical terminology and healthcare workflows.

Certified Nursing Assistant at Healthcare Facilities (2013 – 2020)

• Delivered direct patient care in fast-paced healthcare environments while responding promptly and respectfully to patient needs and concerns.
• Communicated with patients, families, nurses, and interdisciplinary teams and documented observations accurately while protecting patient privacy.
• Developed strong service skills in empathy, active listening, de-escalation, prioritization, teamwork, and maintaining professionalism during stressful situations.

Medical Billing & Coding – Ultimate Medical Academy (UMA) (2027-05)

Medical Assistant Program – American National University