Ops Sr Analyst Mkts at Bank of America (2022-10 – 2025-02)
Senior analyst role focused on client documentation review, system data accuracy, regulatory compliance, and due diligence operations.
- Reviewed client documentation and system data to ensure accuracy for client refresh requirements
- Collaborated with sales and client outreach teams to obtain and validate required documents
- Ensured jurisdictional regulatory requirements were met, including Know Your Customer standards
- Conducted client due diligence and enhanced due diligence in accordance with policies, procedures and regulatory guidelines
- Support business with Know Your Customer related queries and requests
Mortgage Servicing Specialist III at Bank of America (2021-08 – 2022-10)
Specialist responsible for escrow analyses, manual statements, loan modifications, and system updates.
- Completed escrow analyses to ensure compliance with investor and regulatory guidelines
- Produced manual statements for loans requiring exception processing
- Ensured accurate servicing and system updates following loan modifications
- Reviewed modification terms and aligned loan tasks to updated conditions
Collateral Administrator III at Bank of America (2018-08 – 2021-08)
Administrator responsible for reviewing legal documents, analyzing collateral documentation, and system record management.
- Reviewed legal documents and created files to separate copies from originals
- Analyzed credit agreements, collateral documents, UCC, title policies, etc.
- Verified attorney-prepared documents for accuracy and loan booking
- Updated SharePoint and uploaded records into (EDR/GFS) systems
- Processed stock power, stock certificates, bonds, and motor vehicle titles
- Identified any discrepancies and communicated with the appropriate contacts
- Validated collateral documents of peers for accuracy
Loan Verification Analyst at Wells Fargo Home Mortgage (2016-01 – 2018-08)
Analyst specializing in bankruptcy legal documents, collateral documentation, and legal processing workflows with multi-state compliance responsibilities.
- Reviewed and signed escalated bankruptcy legal documents; Motion for Relief, Affidavits, Declarations, In-Rem, and Consecutive filers
- Partnered with bankruptcy attorneys to resolve priority files and escalated issues
- Performed complex loan transactions reviews and payment reconciliations
- Validated collateral documentation and supported legal processing workflows
- Ensured compliance across all states as Bankruptcy Liaison
Operations Analyst at Bank of America (2014-08 – 2015-08)
Analyst focused on client onboarding and regulatory compliance across Global Banking platforms.
- Performed client onboarding and enrichment across Global Banking platforms
- Reviewed jurisdictional regulatory requirements were met, including Know Your Customer standards
- Ensured compliance with Anti Money Laundering, Bank Secrecy Act, USA Patriot Act, and Office of Foreign Assets Control
- Verified citizenship documentation for Office of Foreign Assets Control requirements
Bankruptcy Customer Relationship Manager II at Bank of America (2011-07 – 2014-08)
Manager serving as primary point of contact for borrowers in financial hardship, managing bankruptcy loan portfolios across multiple mortgage segments.
- Served as primary point of contact for borrowers experiencing financial hardship
- Managed a portfolio of active and discharged bankruptcy loans through Workflow tools
- Monitored accounts through the loss mitigation for FHA, Freddie Mac, VA, and USDA segments
- Consulted with borrowers and attorneys to communicate bankruptcy requirements
- Analyzed and resolved complex issues across multiple servicing channels
Loan Adjustor Specialist at Wells Fargo Home Mortgage (2009-02 – 2011-07)
Specialist focused on loan adjustments, delinquency resolution, and regulatory compliance including flood insurance and title issues.
- Reviewed and adjusted loans to alleviate delinquency in accordance with investor guidelines
- Restructured payments and terms of loans in retention portfolios to reduce delinquency
- Analyzed collateral documentation and loan write-ups for accuracy
- Resolved title issues and coordinated remediation efforts
- Reviewed flood insurance compliance per FEMA regulatory requirements
