Anmol Sharma

Network Engineer with 1+ year of hands-on NOC experience monitoring, troubleshooting, and maintaining enterprise LAN/WAN infrastructure and TCP/IP networks. Skilled in Cisco routing and switching, ACL fundamentals, and incident and ticket management within ITSM workflows. Practical lab experience configuring real Cisco hardware; currently completing CCNA certification training.

Reliable under pressure, detail-oriented, and effective at root cause analysis (RCA) and issue resolution during live network outages.

Network Engineer (NOC) - Hughes Communication

(2024-09 - 2025-09)

• Monitored and troubleshot enterprise LAN/WAN infrastructure and TCP/IP-based systems from the NOC, identifying and resolving connectivity, routing, and performance issues to minimize downtime.
• Acted as first responder during network outages — performed root cause analysis (RCA), followed structured escalation procedures, and coordinated resolution with senior engineers to restore service quickly.
• Logged and tracked recurring incidents and outage patterns within the ticketing/ITSM system, flagging systemic issues to senior engineers rather than treating each ticket in isolation.
• Maintained clear shift-handover documentation and network incident records so ongoing issues carried context across NOC shifts without information loss.

Technical Support Intern - Solitaire Infosys

(2024-01 - 2024-06)

• Provided first-line technical support to end users, troubleshooting and resolving hardware, software, and network connectivity issues.
• Logged, tracked, and escalated support tickets through a ticketing/ITSM platform to resolution, gaining early exposure to structured IT support workflows.
• Built foundational experience in end-user communication and issue triage that carried directly into NOC-level network troubleshooting.

B.Tech - Computer Science & Engineering - CT University (2020-08 - 2024-06)