Ann Chidozie

To lead and oversee all operations by driving business growth, ensuring exceptional customer service, maintaining strict regulatory compliance, managing risk, and developing a high-performing team, all in order to deliver on financial targets and aligning performance with the company’s overall objectives.

BRANCH MANAGER - Citizens Bank - Roxbury, MA, USA

(2019-07)

• Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability by improving customer service and branch success
• Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed
• Profer technologically driven decisions to ensure accounting accuracy
• Ensure branch has a Green audit all through
• Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results
• Ensure our customers are extremely satisfied with every interaction- make it memorable and the best part of their day
• Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations
• Motivate team to bring a positive energy and confidence to work every day
• Adapt and adjust to multiple demands and competing priorities
• Handle conflict and resolution with other groups to ensure appropriate accounting guidance is followed
• Ability to adjust to new developments/changing circumstances
• Drive a culture of risk awareness
• The first line of business for all operational concerns and the operational risk Captain of the Branch
• The ability to mitigate risk for tthe company and customers
• Ability to use office equipment efficiently and computer literate
• Employ the use of management softwares and teachings to carry out operations smoothly

ASSISTANT BRANCH MANAGER - Citizens Bank - Roxbury, MA, USA

(2014-12 - 2019-01)

• Deliver an exceptional customer experience
• Provide resolution to all customer concerns
• Manage teller and /bank activities
• Coach and develop to drive results; Assist colleagues in achieving their developmental goals and career aspirations
• Create a service-driven environment by building and promoting branch identity, driving sales, and fostering ownership and accountability for improving customer service and branch success
• Manage a high-performing team by demonstrating accountability by taking ownership of the business, and willingness to make customer-focused decisions when needed
• Responsible for keeping the branch in compliance with all bank policies and procedures, and prepares the branch for internal audits
• Coordinates special events such as customer appreciation programs

Bachelors, Degree - ED-English - Delta State University