School Counselor at Saratoga Central Catholic High School (2019-06 – Present)
- Provide social-emotional, college, and academic counseling to support student success and engagement.
- Develop 504 plans, monitor student progress, and implement interventions to support academic and behavioral growth.
- Guide course planning, college readiness, and postsecondary goals with students and families.
High School and Middle School Science teacher at Saratoga Central Catholic High School
- Created a positive and supportive classroom environment that promoted student growth and engagement.
- Designed and delivered instruction tailored to diverse learning needs, used assessment data to guide instruction, and applied behavioral and social-emotional strategies to support student success.
Owner at Fly Boutique (2009-08 – 2019-05)
- Fostered a collaborative team environment that empowered staff to deliver exceptional customer service, resulting in a significant increase in repeat business.
- Cultivated a strong brand identity that fostered community engagement and trust, resulting in a loyal customer base through consistent outreach and service excellence.
- Managed merchandising, vendor relations, and daily operations.
- Grew business through referrals and client satisfaction.
Client Services Manager, Human Resource Advisory Division at PriceWaterhouseCoopers (1997-09 – 2000-09)
- Served as the primary liaison between client HR leadership and PwC partners for outsourced employee benefits programs handled in our inbound call center.
- Managed relationships with corporate clients and oversaw the administration of 401(k), pension, and health and welfare benefit plans in our inbound call center.
- Resolved complex client issues by identifying solutions, facilitating collaboration, and following through to resolution.
- Oversaw multiple client accounts while maintaining high levels of client satisfaction and service quality.
- Analyzed client concerns and service trends to identify opportunities for process improvements.
- Managed confidential employee and benefits information in accordance with company policies and regulatory requirements.
- Built and maintained strong relationships with clients through proactive communication, responsiveness, and problem-solving.
- Collaborated with cross-functional teams to support the successful administration of employee benefit programs.
