Licensed Insurance Agent at Your Way Insurance (2025-04 – Present)
- Maintained adherence to federal, state, and local insurance regulations.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Outperformed sales goals set by the company for new policies.
- Ranked consistently as top-performing team member each month.
Licensed Insurance Agent at Assurance IQ / Exact Benefits Group (2022-07 – 2026-01)
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Was on #1 team in the Company.
- Ranked #1 on the team for 1 full year consistently each month.
- Ranked #5 performer of the company out of 1,000 employees.
- Was rewarded Company Trip to St Thomas - Top Performer Trip.
Processor at ANNIEMAC HOME MORTGAGES, LLC (2021-10 – 2022-04)
- Closed 20 files per month utilizing Encompass.
- Carried file from opening completion through closing.
- Ensuring accuracy of application income calculation, running LP/DU, order VOE's.
- HOI, Title Docs, request cd, schedule closing.
- Ensuring completeness for underwriting then transitioning to a smooth closing.
REALTOR, REFERRAL PROGRAM at CENTURY 21 (2014-01 – Present)
- Homes sales consisting of listing and selling.
- Writing up contracts and listing agreements.
- Coordinate attorneys and mortgage representatives, inspections, and appraisals as well as assist clients through the sales process while providing outstanding customer service.
- Negotiating the best deal for my client.
- Several "surveys of excellence" received.
RELATIONSHIP MANAGER/PROCESSOR at SUNWEST, MORTGAGE (2020-09 – 2021-08)
- Closed 30 files per month of average pipeline consisting 45 - 50 loans utilizing SunSoft and Zendocs software.
- Provide professional friendly service, support loan officer and underwriter teams by ensuring timely and accurate processing of mortgage applications.
- Review and verify borrowers' income, assets, credit reports and employment histories to prepare loan applications for underwriting submittal.
- Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
- Ensure all files are complete prior to underwriting hand-off and coordinate effectively with title companies to ensure smooth closings.
MORTGAGE PROCESSOR at INSULA CAPITAL GROUP (2018-06 – 2020-09)
- Ordering appraisals, submit and underwrite hard money loans through the closing process.
- Closing approximately 25 loans p/m.
- Requesting inspections to receive draws on the loans to complete the work to be done.
- Also process commercial investment 30 year loans from start to finish.
ASSISTANT PROCESSOR at INTERCONTINENTAL CAPITAL GROUP (2017-06 – 2018-06)
- Assisted the head processor in sorting client disclosures into Encompass, getting VOE's.
- Credit Reports on Universal Credit, order Credit Supplements, 4506-T, Payoffs, ordered LDP/GSA, updated Mortgagee Clause, ordering HOA verifications.
- Also opened disclosures and ordered Mortgage insurance as well as Appraisals in Encompass as well as Mortgage tax updates for all states.
BRANCH OPERATIONS MANAGER at SANTANDER (2013-01 – 2014-01)
- Managed team of 6 Tellers in implementation of policies and procedures which focused on maintaining compliance and completing perfect customer service.
- Conduct audits on a daily basis.
- Monitor cash on hand, drawer limits, check cashing guidelines and security procedures.
- Handling over/short status as well as ensuring compliance to policies and procedures in areas such as the check cashing, accounts, withdrawals etc.
- Assist reconciling branch settlements differences.
- Manage sales referrals on an individual basis as well as with the team.
- Manage the branch associates in the absence of the Branch Manager.
- Manager.
- Train and supervise the teller line as well as the platform operations.
- Work with CSR's to be sure that policies and procedures are understood and adhered to.
PERSONAL BANKING REPRESENTATIVE II at SANTANDER: ABERDEEN NJ (2011-01 – 2013-01)
- Responsible for customer portfolios and cross sell Santander products.
- Actively engaged in customer efforts focused on managing a weekly lead list as well as other lead sources to supplement weekly outreach efforts.
- Review customer information to pro-actively recommend and sell products or services to the customer and sell products/services to the customer and respond to all customer inquiries and concerns to create positive solutions.
- Create solution opportunities through outbound calls and in-branch meetings.
- Process customer loan/credit line requests.
- Provide customer loan solutions for customers from origination through closing.
