Ann Marie Keen

Detail-oriented Administrative and Office Support Lead with extensive experience in healthcare operations, patient coordination, onboarding, compliance training, and customer service. Known for creating efficient systems, improving workflows, and delivering excellent communication across teams and clients. Strong background in digital marketing, sales support, and multi-platform office technology.

Administrative Support / Office Lead - Alta Dermatology Group - Mesa, AZ

(2007-04)

• Checked patients in/out using EHR systems (Ezderm/ECW) and managed insurance verification, co-pays, and deductibles.
• Served as OSHA/HIPAA Coordinator and Trainer, ensuring regulatory compliance.
• Communicated and scheduled pathology results, maintaining accuracy and professionalism.
• Organized quarterly meetings and year-end administrative tasks.
• Created and managed credentials for the ARRA Laser Program and SRT requirements.
• Coordinated Residency Program (LECOM/ACGME) for incoming residents, including 3-year rotation requirements.
• Assisted with new hire interviews and acted as onboarding liaison.
• Developed a Q/A onboarding questionnaire and implemented E-Verify processing.
• Created and improved filing systems and office workflow protocols.
• Coordinated EVIT and PIMA student welcome and onboarding processes.
• Designed marketing protocols, inventory sheets, and supported product sales and promotions.
• Managed timekeeping systems and created backup procedures.
• Maintained phone system operations, voicemail setup, and multi-line efficiency.
• Supported transition from paper charts to electronic records.

Cashier Lead - Merchant Square Antique Mall - Chandler, AZ

(2024-01)

• Led cashier operations, including merchandise checkout, sales processing, till balancing, and product packaging.
• Assisted customers on the sales floor to ensure a positive shopping experience.
• Supported store presentation, customer engagement, and problem resolution.