Assistant Property Manager/Leasing Agent
MSC Development - Moore, OK August 2022 to May 2023
Managed customer interactions via walk-ins, texts, online messages, emails, and phone calls. Handled appointments, property tours, rentals, contracts, and payment arrangements. Documented customer interactions in multiple systems, processed payments, made collection calls, and managed refunds. Conducted property walk-throughs, occupancy audits, and prepared reports. Assisted with inventory management and maintenance requests.
Employment Training Specialist
VIABILITY, INC - Hybrid January 2021 to August 2022
- Provided job coaching to support employment success for individuals in Vocational Rehabilitation programs, supporting job placement and employer staffing needs.
- Assisted employers with skills matching and workplace accommodations.
- Prioritized supported employment clients, contributed to organizational departments, and launched a new corporate training partnership, while meeting strict reporting deadlines for funding agencies.
Property & Casualty Adjuster
TTEC - Hybrid October 2019 to January 2021
- Utilized multiple software systems and communication skills to initiate "First Notice of Loss" investigations for claims involving USAA members.
- Applied critical thinking to determine coverage and assess liability, ensuring accurate and efficient data input with zero errors.
- Adapted to frequent procedural changes and implemented strict security protocols for handling sensitive personal information.
- Coordinated repair services, rental reimbursements, towing, emergency services, and other logistics, providing empathetic support during stressful situations.
- Delivered exceptional customer service, earning consistent 10/10 satisfaction ratings, member commendations, and recognition from leadership for maintaining quality standards and technical accuracy.
Skills: Public Relations · Microsoft Excel · Customer Service · Customer-Focused Service · Teaching · Writing · Strategic Planning ·Program Development
