Ann Smith

Driven, self-motivated learner and communicator with 25 years of experience in education and service work.

For more information on my previous 20-year career in Horticulture, please see my LinkedIn profile at: AnnieSmith405

Assistant Property Manager/Leasing Agent

MSC Development - Moore, OK August 2022 to May 2023

Managed customer interactions via walk-ins, texts, online messages, emails, and phone calls. Handled appointments, property tours, rentals, contracts, and payment arrangements. Documented customer interactions in multiple systems, processed payments, made collection calls, and managed refunds. Conducted property walk-throughs, occupancy audits, and prepared reports. Assisted with inventory management and maintenance requests.

Employment Training Specialist

VIABILITY, INC - Hybrid January 2021 to August 2022

• Provided job coaching to support employment success for individuals in Vocational Rehabilitation programs, supporting job placement and employer staffing needs.
• Assisted employers with skills matching and workplace accommodations.
• Prioritized supported employment clients, contributed to organizational departments, and launched a new corporate training partnership, while meeting strict reporting deadlines for funding agencies.

Property & Casualty Adjuster

TTEC - Hybrid October 2019 to January 2021

• Utilized multiple software systems and communication skills to initiate "First Notice of Loss" investigations for claims involving USAA members.
• Applied critical thinking to determine coverage and assess liability, ensuring accurate and efficient data input with zero errors.
• Adapted to frequent procedural changes and implemented strict security protocols for handling sensitive personal information.
• Coordinated repair services, rental reimbursements, towing, emergency services, and other logistics, providing empathetic support during stressful situations.
• Delivered exceptional customer service, earning consistent 10/10 satisfaction ratings, member commendations, and recognition from leadership for maintaining quality standards and technical accuracy.

Skills: Public Relations · Microsoft Excel · Customer Service · Customer-Focused Service · Teaching · Writing · Strategic Planning ·Program Development

Master's of Science degree in Human Issues in Horticulture

Kansas State University Manhattan, KS January 2008 to December 2010

Bachelor's degree in Public Horticulture

Oklahoma State University-Main Campus - Stillwater, OK August 2005 to December 2007

Associate's degree in Horticulture

Oklahoma State University-Oklahoma City - Oklahoma City, OK August 2002 to May 2005