Anna Holcomb

Helping check patients in and out, running insurance, scheduling appointments, collecting co pays

Patient Access Representative at Upperline Health (2026-05 – Present)

Helping check patients in and out, running insurance, scheduling appointments, collecting co pays

Registration at Decatur County Memorial Hospital (2025-10 – 2025-11)

• Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Trained new staff members on registration procedures, software systems, and customer service protocols
• collected co pays, and got patients back in. timely manner

Receptionist and Switchboard Operator at Johnson Memorial Health (2022-01 – 2025-09)

• Provided detailed information about medical office services, including hours of operation, accepted insurances, and available specialties
• Answered and directed incoming phone calls from patients, healthcare providers, and other stakeholders in a professional and courteous manner
• Maintained patient confidentiality by following HIPAA guidelines when handling sensitive information over the phone
• Managed high call volumes effectively by prioritizing urgent matters while maintaining quality customer service standards
• Transferred calls to appropriate departments or personnel based on the nature of the inquiry or request
• Updated patient records with accurate contact details and relevant notes obtained during phone conversations for future reference
• Followed established protocols for emergency situations over the phone, providing necessary guidance until further assistance arrived if required
• Performed administrative tasks such as faxing documents, scanning records into electronic systems, and organizing paperwork efficiently
• Supported front desk operations during peak times by greeting visitors/patients in person when needed
• Utilized problem-solving skills to handle difficult or irate callers effectively, de-escalating tense situations and finding appropriate resolutions
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations
• Verified insurance coverage and obtained necessary authorizations for medical services
• Efficiently registered and admitted patients, ensuring accurate and complete demographic information

High school diploma in General – Hauser Jr-Sr High School (1997-08 – 2003-05)