Patient Access Representative at Upperline Health (2026-05 – Present)
Helping check patients in and out, running insurance, scheduling appointments, collecting co pays
Registration at Decatur County Memorial Hospital (2025-10 – 2025-11)
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Trained new staff members on registration procedures, software systems, and customer service protocols
- collected co pays, and got patients back in. timely manner
Receptionist and Switchboard Operator at Johnson Memorial Health (2022-01 – 2025-09)
- Provided detailed information about medical office services, including hours of operation, accepted insurances, and available specialties
- Answered and directed incoming phone calls from patients, healthcare providers, and other stakeholders in a professional and courteous manner
- Maintained patient confidentiality by following HIPAA guidelines when handling sensitive information over the phone
- Managed high call volumes effectively by prioritizing urgent matters while maintaining quality customer service standards
- Transferred calls to appropriate departments or personnel based on the nature of the inquiry or request
- Updated patient records with accurate contact details and relevant notes obtained during phone conversations for future reference
- Followed established protocols for emergency situations over the phone, providing necessary guidance until further assistance arrived if required
- Performed administrative tasks such as faxing documents, scanning records into electronic systems, and organizing paperwork efficiently
- Supported front desk operations during peak times by greeting visitors/patients in person when needed
- Utilized problem-solving skills to handle difficult or irate callers effectively, de-escalating tense situations and finding appropriate resolutions
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Verified insurance coverage and obtained necessary authorizations for medical services
- Efficiently registered and admitted patients, ensuring accurate and complete demographic information
