Co-Founder & Head of Operations and Development at InoxFlow LLC (2025-05 – Present)
InoxFlow brands and distributes precision-machined stainless-steel sanitary valves and powder-handling equipment for the food, pharmaceutical, chemical, and bulk-solids processing industries.
- Co-founded the company and built its full operational foundation — brand identity, strategic roadmap, and go-to-market systems — establishing a business that now runs on documented processes and a small team.
- Developed the company's financial models and a lender-ready financing package, including multi-scenario forecasts, unit economics, and a debt-financing presentation supporting a senior secured term-loan strategy.
- Led the design and implementation of a customized ERPNext platform — customer portal, custom theming, and workflow configuration — centralizing quoting, orders, and customer management.
- Built interactive web-based tools, including product selectors, configurators, and an interactive profit-and-loss ledger, converting manual processes into repeatable, self-serve systems.
- Established the company's SEO and content operation from scratch: a multi-month content calendar, trade-publication articles, and LinkedIn campaigns that grew visibility and inbound interest.
- Managed a pro se USPTO trademark prosecution, drafting the legal response and supporting argumentation without outside counsel.
Freelance Consultant at Hands-On Business Consultant (2025-06 – Present)
Fractional consultant supporting startups and small businesses in strengthening operations, finances, and compliance — providing tailored guidance and execution support to help clients build sustainable systems and scale.
- Developed and implemented SOPs and employee handbooks that established clear workflows, improved accountability, and supported onboarding of new staff.
- Reconstructed full profit-and-loss statements from raw bank-statement data and built an interactive financial-ledger tool, giving owners clear visibility into cash flow and margins.
- Managed bookkeeping and financial reporting in QuickBooks — reconciliations, expense tracking, and preparation of financial statements.
- Guided clients through federal, state, and municipal compliance requirements — business registrations, permits, and certifications — to ensure operational readiness and avoid penalties.
- Designed and streamlined administrative workflows to reduce inefficiencies and free up owners' time for strategic work.
Operations Manager at Henley & Partners USA Inc. (2025-01 – 2025-06)
Global leader in residence and citizenship planning, serving high-net-worth individuals and families with tailored legal, government-policy, and international-finance solutions across a worldwide network of offices.
- Promoted to lead U.S. operational strategy and workflow optimization for cross-border client services.
- Spearheaded implementation of automated systems for document processing and internal compliance, reducing turnaround time by 35%.
- Directed national team operations, aligning administrative, HR, and client-facing functions to corporate standards.
- Developed and executed operational improvement plans across departments, streamlining procedures and reducing inefficiencies by 25%.
- Revamped internal sales workflows by integrating CRM tools and performance dashboards, increasing sales-cycle visibility and shortening conversion time.
- Oversaw vendor relationships, budgets, and logistics across U.S. offices, contributing to a 20% reduction in annual overhead.
Operations Associate at Henley & Partners USA Inc. (2024-01 – 2025-01)
- Provided high-level operational support to the Managing Partner, coordinating projects and optimizing workflow processes.
- Supervised daily operations and managed junior administrative staff and interns, delegating and mentoring for performance improvement.
- Oversaw client onboarding and account management, ensuring timely execution of service deliverables.
- Acted as project liaison between internal stakeholders and international offices to ensure compliance and alignment with global procedures.
- Led internal audits and special projects aimed at enhancing operational efficiency and documentation standards.
Operations Manager at Inovinox USA LLC (2023-02 – 2025-04)
Distributor of Italian-manufactured stainless-steel components for the pharmaceutical, food, and chemical processing sectors, delivering custom machinery components for powder and packaging processing.
- Supported senior operations management across financial, administrative, and project-management needs; assisted HR with onboarding and file setup.
- Directed quality assurance, inspected operations, and documented weaknesses to develop effective solutions.
- Coordinated team operations and logistics to meet daily business demands, and resolved escalated customer concerns with sound judgment.
Executive & Admin Assistant at Inovinox USA LLC (2019-01 – 2023-02)
- Provided tactical and strategic support to C-level executives, demonstrating discretion, confidentiality, and judgment on sensitive matters.
- Generated company-wide administrative policies and procedures and reviewed operating practices to improve workflow and reporting.
- Balanced departmental finances by processing accounts payable and receivable and preparing financial reports.
