Anna Patruno

Motivated and compassionate EMT with hands-on experience providing emergency medical care, patient assessment, and Basic Life Support in fast-paced environments. Strong background in customer service, communication, and teamwork through healthcare and administrative roles. Skilled in maintaining patient confidentiality, documenting medical information accurately, and remaining calm under pressure.

Graduate with a Bachelor of Science in Biomedical Sciences with additional training in CNA, Phlebotomy, EKG, and NY-EMTB certification. Dedicated to delivering high-quality patient care and contributing positively to healthcare teams.

EMT - Montgomery Mobile Services - Montgomery, NY

(2026-01)

• Responded to emergency and non-emergency medical calls with professionalism and urgency
• Assessed patient conditions and provided Basic Life Support (BLS) care during transport
• Monitored and documented vital signs, patient history, and treatment provided
• Administered emergency medical care including CPR, oxygen therapy, splinting, and wound management
• Operated and maintained ambulance equipment to ensure readiness and safety compliance
• Communicated effectively with patients, families, and healthcare professionals in high-stress situations
• Transported patients safely while maintaining comfort and medical stability
• Followed HIPAA guidelines, infection-control procedures, and emergency response protocols
• Collaborated with paramedics, firefighters, law enforcement, and hospital staff during emergencies
• Demonstrated strong critical thinking, teamwork, and calm decision-making under pressure

MARIST CARD SERVICES - Marist University - Poughkeepsie, NY

(2021-10)

• Provided excellent customer service by assisting students, faculty, and staff with campus card-related issues
• Managed card issuance, replacements, and account updates with accuracy and attention to detail
• Handled confidential student and financial information in compliance with university policies
• Assisted with troubleshooting card access, meal plans, and account functionality concerns
• Processed transactions and maintained accurate records using campus database systems
• Communicated professionally with customers in person, over the phone, and through email
• Resolved customer concerns efficiently while maintaining a positive and professional environment
• Supported daily office operations, including data entry, filing, and administrative tasks
• Demonstrated strong organizational, multitasking, and problem-solving skills in a fast-paced setting
• Collaborated with university departments to ensure smooth campus card operations

Cashier/Server - Maxwell's Event Catering - Middletown, NY

(2020-10)

• Provided excellent customer service while promoting loyalty programs to increase sales potential
• Greeted customers and answered any questions they had about the store's products and services
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
• Resolved customer complaints professionally in accordance with company policy
• Performed personnel activities such as supervising and training employees

SALES ASSOCIATE - ALDO - Woodbury, NY

(2021-04 - 2022-12)

• Introduced promotions and sale opportunities, enticing customers
• Performed cleaning tasks, keeping store neat and organized
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise
• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
• Alerted management to potential security issues, supporting loss prevention and reducing shrink
• Engaged with guests to understand and anticipate customer service needs
• Followed checklist to complete retail store opening and closing activities
• Drove sales through customer relationship building and suggestive selling techniques
• Used product knowledge for handling objections

Bachelor of Science - Biomedical Sciences - Marist University (2026-05)

CNA Certification - CNA - Health Career Staffing And Training (2024-07)

Phlebotomy/EKG Tech Course Completion (2024-07)