BILLING PHONE SPECIALIST - Performance Home Medical
(2022-11)
- Provided exceptional support to patients regarding billing inquiries, fostering trust and enhancing customer satisfaction.
- Streamlined billing processes, reducing resolution times and improving overall efficiency in accounts receivable.
- Analyzed patient billing queries to identify trends, leading to proactive solutions and reduced recurrence of common issues.
- Maintained precise records of patient interactions, ensuring compliance with company policies and enhancing financial accuracy.
- Cultivated a reassuring environment for patients by actively listening to their concerns, fostering positive experiences, and enhancing overall satisfaction.
- Partnered with cross-functional teams to streamline communication regarding billing issues, strengthen teamwork, and expedite problem resolution.
CLERK - Mt. Olivet Cemetery - Renton, WA
(2020-09 - 2022-11)
- Fill in for the bookkeeper by posting sales and bills, writing checks, and reconciling accounts.
- Provided administrative support to a team of five, fostering collaboration and enhancing workflow efficiency.
- Executed daily account reconciliations and maintained meticulous records, contributing to overall financial integrity and accountability.
- Fostered a collaborative environment by assisting team members with tasks, enhancing overall office efficiency and communication.
- Streamlined document management processes, reducing retrieval times and improving team productivity significantly.
- Provided comprehensive administrative support, enabling timely project completion and strengthening team performance.
HOUSE CLEANER - The Cleaning Authority - North Bend, WA
(2020-03 - 2020-09)
- Executed detailed cleaning in homes, boosting client satisfaction and repeat service requests.
- Built strong client rapport through attentive service, enhancing overall customer experience.
- Managed cleaning supply inventory, ensuring efficient restocking and availability for operations.
DIETARY AIDE - Timber Ridge at Talus - Issaquah, WA
(2018-01 - 2019-11)
- Prepared nutritious meals, enhanced dining satisfaction, ensured dietary compliance.
- Managed dietary records, tailored meal prep, ensured nutritional accuracy.
- Monitored stock, assisted orders, minimized waste, ensured meal availability.
- Engaged residents during meals, fostered warm dining, boosted satisfaction.
- Executed cleaning protocols, maintained health compliance, ensured safe dining.
FOOD SERVICE ASSISTANT - Tahoma School District - Maple Valley, WA
(2014-09 - 2018-01)
- Oversaw meal prep for 500+ students, ensuring high standards of food safety and quality.
- Maintained kitchen cleanliness and handled dishwashing and sanitation tasks efficiently.
- Accurately managed cash transactions and closing procedures with precision.
- Optimized inventory for breakfast menus, reducing waste and cutting costs.
