Anna Webster

Utilized CRM software to document customer interactions and maintain accurate records for future reference Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication

CSR - Customer Service Representative medical at Illinois bone and joint institute (2023-09 – Present)

• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
• Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication
• Managed high volume of incoming calls, efficiently routing them to appropriate departments and personnel
• Maintained accurate patient records in electronic database, ensuring confidentiality and compliance with HIPAA regulations
• Scheduled and confirmed patient appointments for multiple physicians, optimizing daily schedules for maximum efficiency
• Collaborated with medical staff to coordinate referrals to specialists and obtain necessary authorizations
• Demonstrated strong attention to detail when verifying patient information for accuracy during check-in process
• Utilized knowledge of medical terminology to effectively communicate with healthcare professionals both internally and externally

Supervisor dental call center at Renovo Endodontic Studio (2021-09 – Present)

Provide excellent patient support in a high-volume contact center environment with a high degree of accuracy

• Provide excellent patient support through active listening
• Courteous and professional for all interactions
• Work with confidential patient information and treat it sensitively

Records release specialist at Record Connect (2019-07 – Present)

• follow HIPPA Laws to protect clients' sensitive information
• When required, respond to walk-in customers requesting ROI information and log information provided by customer into MRO database
• Log medical record requests into epic database
• Handle and record cash payments

Receptionist at Asthma and Allergy clinic (2017-07 – 2019-08)

I work for one of the most sought after allergists in the Chicago land area which makes for an incredibly busy/ fast-paced work day. I am used to multi tasking to get everything done before leaving for the night and keep a smile on my face while doing it.

• Complying with procedures, rules, and hippa regulations while keeping a safe and clean reception area
• Greeting and welcoming Patients providing them with a positive first impression
• Scheduling appointments and maintaining appointment book
• Preparing letters and documents
• Documenting and communicating various actions in patient charts
• Opening and closing the office
• Directing patients and answering their questions
• Answering the telephone; taking and relaying messages
• Providing administrative and clerical work as needed
• Pulling patient charts for the next work day
• Filing patient charts as needed

Assistant Contact lens manager at America's Best Contacts & Eyeglasses (2011-09 – 2017-07)

This office is one of the largest volume stores in the Chicago land district, and I have been instrumental in helping it to achieve $1.5 million in yearly sales in a very competitive industry and a fast-paced environment. I started with this company as a Receptionist and worked my way up the chain to an Optician, 3rd Key Supervisor and then Contact Lens Assistant Store Manager.

• Assist General Manager with organizing and implementing monthly store meetings
• Ensure timely completion of day-to-day functions
• Research competitors' current promotions and complete competitive shop forms
• Communicate with General Manager and District Manager, as necessary
• Provide statistics to the GM, District Manager and Corporate office, as directed
• Supervise and train store associates
• Ensure all training and development occurs in store as directed
• Ensure staffing guidelines and controls are met
• Ensure all NVI policies and procedures are being followed
• Ensure compliance to all store and corporate policies and procedures
• Supervise Optometric Technician, Receptionist and Contact Lens Technician
• Monitor and achieve profit, sales and performance goals according to NVI standards
• Ensure associates exceed performance standards
• Recognize and reward star performers
• Serve as a coach and role model to associates
• Review remakes and enforce policies to ensure compliance
• Achieve the highest level of customer service and ensure associates do the same
• Ensure store cleanliness policies are adhered to at all times
• Ensure all inventory and fixed assets are maintained and controlled
• Ensure store promotions and advertising are in place and all employees and doctors are aware of current promotions
• Ensure all visual merchandising is implemented and maintained

– Empire Beauty School (2001 – 2004)

High school diploma – Downers Grove North High School (2000-08 – 2004-01)