CSR - Customer Service Representative medical at Illinois bone and joint institute (2023-09 – Present)
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication
- Managed high volume of incoming calls, efficiently routing them to appropriate departments and personnel
- Maintained accurate patient records in electronic database, ensuring confidentiality and compliance with HIPAA regulations
- Scheduled and confirmed patient appointments for multiple physicians, optimizing daily schedules for maximum efficiency
- Collaborated with medical staff to coordinate referrals to specialists and obtain necessary authorizations
- Demonstrated strong attention to detail when verifying patient information for accuracy during check-in process
- Utilized knowledge of medical terminology to effectively communicate with healthcare professionals both internally and externally
Supervisor dental call center at Renovo Endodontic Studio (2021-09 – Present)
Provide excellent patient support in a high-volume contact center environment with a high degree of accuracy
- Provide excellent patient support through active listening
- Courteous and professional for all interactions
- Work with confidential patient information and treat it sensitively
Records release specialist at Record Connect (2019-07 – Present)
- follow HIPPA Laws to protect clients' sensitive information
- When required, respond to walk-in customers requesting ROI information and log information provided by customer into MRO database
- Log medical record requests into epic database
- Handle and record cash payments
Receptionist at Asthma and Allergy clinic (2017-07 – 2019-08)
I work for one of the most sought after allergists in the Chicago land area which makes for an incredibly busy/ fast-paced work day. I am used to multi tasking to get everything done before leaving for the night and keep a smile on my face while doing it.
- Complying with procedures, rules, and hippa regulations while keeping a safe and clean reception area
- Greeting and welcoming Patients providing them with a positive first impression
- Scheduling appointments and maintaining appointment book
- Preparing letters and documents
- Documenting and communicating various actions in patient charts
- Opening and closing the office
- Directing patients and answering their questions
- Answering the telephone; taking and relaying messages
- Providing administrative and clerical work as needed
- Pulling patient charts for the next work day
- Filing patient charts as needed
Assistant Contact lens manager at America's Best Contacts & Eyeglasses (2011-09 – 2017-07)
This office is one of the largest volume stores in the Chicago land district, and I have been instrumental in helping it to achieve $1.5 million in yearly sales in a very competitive industry and a fast-paced environment. I started with this company as a Receptionist and worked my way up the chain to an Optician, 3rd Key Supervisor and then Contact Lens Assistant Store Manager.
- Assist General Manager with organizing and implementing monthly store meetings
- Ensure timely completion of day-to-day functions
- Research competitors' current promotions and complete competitive shop forms
- Communicate with General Manager and District Manager, as necessary
- Provide statistics to the GM, District Manager and Corporate office, as directed
- Supervise and train store associates
- Ensure all training and development occurs in store as directed
- Ensure staffing guidelines and controls are met
- Ensure all NVI policies and procedures are being followed
- Ensure compliance to all store and corporate policies and procedures
- Supervise Optometric Technician, Receptionist and Contact Lens Technician
- Monitor and achieve profit, sales and performance goals according to NVI standards
- Ensure associates exceed performance standards
- Recognize and reward star performers
- Serve as a coach and role model to associates
- Review remakes and enforce policies to ensure compliance
- Achieve the highest level of customer service and ensure associates do the same
- Ensure store cleanliness policies are adhered to at all times
- Ensure all inventory and fixed assets are maintained and controlled
- Ensure store promotions and advertising are in place and all employees and doctors are aware of current promotions
- Ensure all visual merchandising is implemented and maintained
