FRONT DESK MANAGEMENT, CUSTOMER SERVICE AND CLIENT SUCCESS PROFESSIONAL
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Proficient in front desk management, building and maintaining strong customer relations and client satisfaction. Ability to de-escalate client concerns and provide resolutions in a professional manner. Proven success in converting one-time customers into repeat clients through upselling.
Wellness Coach and Receptionist at Massage Envy (2023-10 – 2025-10)
Greet clients and collect payment for wellness services; update client accounts; place reminder calls to clients; confirm client satisfaction after services and resolve any issues; sell membership plans and gift cards; follow up and collect delinquent payments on overdue accounts; perform open and close responsibilities for the store. Recognized as top sales performer over the last 6 months.
Assistant Manager at Anytime Fitness (2022-10 – 2023-10)
Greeted customers and served as front desk manager; sold membership plans; followed-up on delinquent accounts; partnered with local businesses in marketing the fitness center; maintained cleanliness of the facility.
After School Camp Counselor at YMCA (2020-07 – 2021-01)
Lead counselor of second grade classroom; created lesson plans to nurture and support growing minds; maintained a safe and fun environment while following COVID restrictions; communicated with parents and addressed concerns.
Executive Assistant at M Power Resources (2016-03 – 2019-10)
Increased efficiency in newsletter delivery; shipped purchases; researched prospective clients.
– Georgia Gwinnett University (2022 – 2024)
– Toccoa Falls College (2021 – 2022)
High School Diploma – Good Shepard Homeschool (2017)
