Anne Connell

Experienced technical writer, with proven writing, analysis and management skills. Proficient in Word, SnagIt, PowerPoint, Visio, Excel, SharePoint, Confluence, InfoMap, WebEx and Teams. Knowledgeable in financial services, insurance, manufacturing, mortgage, produce, design, advertising and government businesses.

IT Technical Writer - City of Alexandria, Virginia ITS - Alexandria, Virginia

(2021-07)

Provide writing and editing services for all areas of the City of Alexandria Information Technology Services Department, including Cybersecurity. This includes national award nominations, policies and procedures, speeches, presentations, posters, infographics, Visio process flows, training materials and detailed request memorandums to the City Manager.

• Translated complex court migration workflows into precise Visio diagrams, editing and updating models in alignment with project manager and developer requirements.

IT Technical Writer/Business Analyst - Federal Home Loan Bank of DM

(2018-06 - 2021-07)

Wrote and edited policies and procedures for all IT areas (Architecture & Governance, Applications & Information Management, Infrastructure & Operations, Technical Business Management, InfoSec). Collaborated with managers and teams to review documents within deadlines. Initiated and facilitated meetings.

Formatted documents according to Bank guidelines. Provided documentation for projects and other requests from internal and external auditors. Maintained an IT document inventory for the IT SharePoint and internal website.

Updated and posted governing documents on the Bank's internal website. Contributed to the design and layout of the Bank's IT page. Provided tracking and reporting for IT Governance and Controls (to senior management).

• Created targeted Visio workflow diagrams to clarify specific procedures across various IT and security teams.

Technical Writer for IT Engineering and Ops - Fidelity and Guaranty Life

(2017-02 - 2018-06)

Created, edited and formatted Business Continuity Planning and Disaster Recovery Planning documentation. Built a Confluence site (Wiki) for the IT Department, transferring all content from SharePoint. Wrote other content (usually procedures) as required. Created and distributed introduction and instruction materials to include other groups and provide ongoing training. Created/maintained a Confluence blog for Infrastructure.

• Used Visio to diagram complex IT infrastructure and recovery workflows for highly technical BCP/DR documentation.

Corporate Process Integration Manager - Athene USA

(2015-08 - 2016-12)

Led process improvement for departments involved in the Financial Close by facilitating "As Is" and "To Be" process mapping sessions, following to implementation and meeting the 40-Day Financial Close goal that enabled Athene to go public in Dec, 2016. Researched and documented hand-offs between departments. Tracked issues and Current vs.

Actual statistics to meet project requirements. Created training materials for Salesforce software and slide presentations for projects and CFO meetings. Helped create and design project timelines.

• Translated complex, white boarded "As-Is" and "To-Be" financial workflows into structured Visio process models for departmental review and approval.

Technical Writer/Editor - Athene USA

(2014-12 - 2015-08)

Created critical documentation for the Actuarial Remediation Program by editing various Actuarial Department memos, narratives, risk control matrices and Visio flow charts. Met audit requirements by gathering vital data from SMEs.

• Partnered with SMEs to translate complex actuarial processes into structured Visio flowcharts.

Technical Writer/Editor Manager - Iowa Department of Human Services

(2013-08 - 2014-07)

Wrote and edited new Policy Statements relating to the Affordable Care Act (ACA) at the Iowa Department of Human Services for publication on a new Policy Manual SharePoint. Managed the priorities of other policy writers. Communicated updates to state workers using the information as a job resource. Reported to the Bureau Chief and recommended best practices. Liaised between policy specialists and training personnel.

Technical Writer/Production Manager - Claim Technologies, Inc.

(2013-04 - 2013-08)

Administered the quality, consistency, accuracy and professionalism of deliverables created by CTI for internal and external customers. Deliverables included audit results documentation, executive summaries, meeting itineraries and talking points, presentations, proposals, internet copy, procedure documentation and forms.

Technical Writer/Special Projects - Aviva

(2012-02 - 2013-03)

Wrote process documents for Agency Services, including Benefit, Commission, Licensing, Contracting, and Debt teams. Also wrote business processes to be included in a new system user manual.

• Documentation included process flows for each area.

Technical Writer - Wells Fargo

(2011-11 - 2011-12)

Edited/posted intranet SharePoint content using corporate style guides. Updated hyperlinks, applied InfoMap format.

Project Coordinator - Wells Fargo

(2011-07 - 2011-11)

Uploaded/organized/archived documents on the project SharePoint site. Updated and posted the project timeline (Visio), milestones, and dashboard. Produced the weekly program status report. Planned monthly Program and Steering Committee meetings for 60+.

Technical Writer/Special Projects - Capital City Fruit/4 Seasons Fundraising

(2009 - 2011)

Created/updated system user manuals, sales team produce manual, producer and territory maps, training materials, industry magazine ads, and department process and organization flowcharts. Created customer retention and acquisition content. Provided training. Created support materials for lean manufacturing and BCP.

• Diagrammed all processes in the Sales Department and all processes required for lean manufacturing.

Documentation Specialist - ING

(2002 - 2008)

Created and delivered professionally written communication to internal and external customers, including customer correspondence, forms, procedures, and project and risk management documentation.

• Improved existing and created new documentation and customer correspondence for Death Claims/Annuity Tax and Process Control areas, working with Web Development to post on the division's intranet pages
• Formatted documents with InfoMapping software to provide continuity and conform to company standards

Business Continuity Planning (BCP) Co-Site Coordinator - ING

(2002 - 2008)

Planned, coordinated, facilitated meetings, executed testing and maintained required documentation for all BCP activities in Des Moines, communicating regularly with BCP and Crisis Management leaders

• Coordinated BCPApp software training, assisted in user training sessions, and updated plans
• Gathered information and created new Pandemic Plans and participated in a national Pandemic Exercise sponsored by the U.S. Dept. of the Treasury for the U.S. Financial Services Sector in 2007

SOX Planning and Execution Project Leader - ING

(2002 - 2008)

Played a lead role in the successful implementation of SOX 404, meeting all legal audit requirements in two years

• Prepared for and co-led initial SOX facilitated sessions for all Des Moines departments
• Worked with and interviewed processors, business owners, consultants, SOX core team, management, and internal auditors to create, complete and walkthrough narratives, risk matrices and Visio flowcharts
• Used Visio to map each process and diagram exact locations of risks and controls.

Writer and BCP Specialist at the Document Management Center (DMC) - ING

(2002 - 2008)

Documented/moved hundreds of print jobs to the DMC from MPLS, using Visio diagrams and spreadsheets

• Used Visio to create all end-to-end process and layout diagrams for an enterprise print facility, mapping everything from secure data transmission to high-speed production and mailing logistics to execute a seamless multi-state relocation.
• Created/implemented the first DMC BCP by organizing and facilitating corporate workshops and completing workbooks for each department
• Organized/edited the ING DMC Intranet Print & Mail Order Entry User and System Manuals
• Created/maintained system architecture Visio diagrams for IT personnel
• Wrote/edited several SLAs

Senior Business Analyst Consultant - Cap Gemini Ernst and Young

Communications Director, Business Analyst, Staffing Coordinator/Training Coordinator - EDS at Wellmark

Business Analyst, AutoCAD Technician, Computer Graphic Designer - EDS at General Motors

Advertising Art Director, Account Manager, Print Production Coordinator, Graphic Designer

BFA - Graphic Design/Advertising - University of Michigan

Industrial Technology Program - Central M