Owner/Operator at The Kids Academy Child Care (2015-10 – Present)
Owned and operated a licensed in-home childcare facility. Certified through the State of California and through the County of Solano.
- Implemented policies and procedures for an in-home childcare facility
- Adhered to all State licensing regulations
- Provided honest and dependable childcare services for families within the County of Solano
- Responsible for implementing daily routines, undertaking appropriate creative and outdoor activities in addition to assisting with homework, and accountable for all tasks relating to the care of children
- Developed strong relationships with parents, proven to be reliable and trustworthy
- Construct and execute a consistent daily schedule and maintain detailed records of all daily activities
- Monitor child's behavior for irregularities or changes and carry out treatment plans recommended by therapists to help maintain proper physical and developmental health
- Model appropriate social behaviors to cultivate development of interpersonal communication skills
- Implement effective behavioral modification techniques to promote appropriate behavior
- Prepare and maintain detailed health and personal records while maintaining strict confidentiality
- Established a local Providers and Parent network with over 1.6 thousand members via Facebook
- Mentored new providers and staff on policies and procedures of childcare business
Tele-Service Representative at Social Security Administration (2010-09 – 2015-04)
Provided essential services to beneficiaries, representatives, and the American Public.
- Handled continuous inbound telephone volume, identified the purpose of beneficiaries' calls, and processed the call according to the appropriate script
- Effectively processed calls with the public via the national 800 number and by written correspondence. I am consistently available to assist callers with courtesy, empathy, and professionalism
- Processed calls accordingly for the hearing impaired and utilized the Language Line Services for beneficiaries with language needs
- Relay information received by beneficiaries to other Social Security offices to address issues, claims, and cancel appointments
- I also use the 800# Referral Menu to assist callers in contacting other relevant Social Service agencies for housing assistance, medical assistance, non-profit organizations, and local field offices
- Additional duties consist of correcting cases with missing or incorrectly posted earnings, routine change of addresses and direct deposit, processing non-receipts, providing status inquiries on pending claims, handling Medicare enrollment/termination inquiries, and scheduling appointments for benefits
- Process requests to administratively waive Title II and Title XVI overpayments or establish installment agreements for beneficiaries. I review the beneficiaries' record and make the initial decision to approve the waiver and input the installment agreement or deny the request
- Navigated between various software and mainframe systems on a personal computer
- Functioned as a team member to achieve call center goals
- Handled inquiries and complaints pursuant to procedure
- Complied with departmental standards, policies, and procedures regarding training, management of workload, and safety/emergency situations
Housing Coordinator at Caminar Inc (2007-11 – 2010-04)
- Monitor grant renewals for HUD-certified projects on a yearly basis
- Assist in the development of the program's budget with regard to properties and monitor financial reports to ensure that expenditures stay within budget and that revenues are properly expended
- Coordinate with Corporate Office - Track and manage rental income for 30+ rental units
- Identify need for new services and gaps in existing services. Assist in development and implementation of new services as assigned
- Monitor the local housing rental market for the Supportive Housing Program, keeping abreast of market rental rates, supply and demand of housing, and other related conditions
- Ensure that leases, rental agreements, security deposit information, and other related documentation meet the requirements of all applicable laws and regulations and that all records are properly maintained, stored, and kept confidential
- Pre-inspect housing units prior to client tenant move-in and move-out to reduce costs to the agency or client tenants
- Negotiate housing transactions, including leases, that result in sound business deals that benefit the clients served by the agency
- Resolve issues and disputes that may arise between and among tenants, landlords, the agency, and County housing-related staff for the Supportive Housing Program
- Help client tenants get funds for security deposits, when appropriate, from Solano County. Assist Case Managers with accessing Dual-Diagnosis Funding and Interim Funding from Solano County and appropriate agencies
- In-depth knowledge of all Microsoft Office Products, Outlook, and contact management software
- Assist in the development of the program's budget with regard to properties and monitor financial reports to ensure that expenditures stay within budget
Service Coordinator at Caminar/Laurel Gardens Facility (2007-11 – 2010-04)
- Coordinate service delivery systems for Laurel Gardens housing project and assist tenants in accessing mainstream public assistance programs such as CalWorks, AFDC, food stamps, and Social Security
- Provide comprehensive, long-term case management support and rehabilitative treatment services to individuals with psychiatric disabilities. Assist individuals in securing and maintaining independent living (HUD housing), developing a support system, engaging in recreational activities, and securing employment. The population served suffers from acute and persistent emotional, mental health, behavioral and substance abuse problems
- Initiate involuntary holds when necessary to help restore the client to a pre-crisis level of functioning
- Assist in maintaining Medi-Cal certification for Caminar Supported Housing Program, per California Code of Regulations
- Oversee the coordination of client referrals for low-income housing, ensuring excellent quality of care in accordance with the principles of social rehabilitation
- Oversee charting documentation, including admission and discharge summaries, and progress notes for Caminar housing program, Laurel Gardens
- Ensure that documentation meets all applicable standards and regulations according to agency, County, and Medi-Cal billing and quality assurance requirements
- Ensure services are being delivered appropriately and meet the needs of regulatory and funding agencies
- Act as a liaison, interfacing with various units within Solano County Mental Health including adult and children services, psychiatric and medical hospitals, law enforcement, and county jail. Maintain and develop relationships with County staff and other system providers, fostering and improving communication, resulting in more practical application of the program's goals
- Advise and consult with management team on the modifications of existing programs
- Participate in weekly case conferences
- Participate in Leadership Team meetings, including discussions regarding agency-wide program development and cooperation and emerging issues that may affect housing, client care, or the agency in general
- Participate in the activities of professional affiliation organizations, such as California Association of Social Rehabilitation Agencies (CASRA) as assigned
- Organize social and recreational activities and coordinate educational and safety forums for tenants and maintain productive working relationship with outside entities
- Provide one-on-one counseling and therapy for clients and their families
- Develop individual client service plans with consumers
- Maintain and develop relationships with County staff and other system providers, fostering and improving communication, resulting in more practical application of program goals
- Provide weekly groups on Mental Illness, Dual Diagnosis and Daily Living Skills
