Annette DTerry

Looking for Guests Services or Customer Service Position in person or remote. Authorized to work in the US for any employer.

Guest Services Agent/Front Desk at Pyramid Global (Marriott Hotel) (2024-03 – 2025-11)Having the opportunity to provide outstanding customer service to all guests, clients and customers in person or through live chat, or by phone. By always acting in a very professional manner at-all-times. By also providing each guest, client and customer a complete feeling of customer and guest satisfaction throughout each encounter with them.Always attempting to De-escalate any and all-situations that may arise-from guests or customers or-from other departments too-as well. "Addressing each guest by name and with a smile."Micro-soft-Office-Outlook- PMS and GXP Software-Multi-Telephone Line SystemGuest Check-In/Out ProceduresSolving Guest Problems no matter how complex or simply they may be-either through chat or in person-or by phonePosting guests charges to guests account folio's-charging guest items through the gift shop-and to guest folio'sDaily Front Desk Check ListRelaying shift information and updates to the next shift agents-communicating with other departments-such as Housekeeping for all guest requests either through chats-phone or in personContacting Maintenance-Kitchen-Restaurant-Banquets-Sells Department-Security-Front Offices-Etc-when neededAnswering all General Guest QuestionsUpgrading Room TypesPromoting Brand Enrollments-Upselling and Upgrading Room TypesModifying Guest Reservations either before guest arrival and/or during the check-in processVerifying Guest Identification-and Reservations-answering-all concierge questionsMaking Keys through the key encoderWalking guests to the rooms when the system is down-from the information provided-from the Contingency Report-that's generated before the shift-starts and during any bad weather or software updatesWalk-in ReservationsMulti-taskingGuest Services Agent at Pyramid Global Hospitality (Marriott Pittsburgh North Hotel) (2024-03 – 2025-11)Guest Service Agent (Front Desk)Retail Sales Associate/Cashier at TJX-TJ Maxx (2024-01 – 2024-11)Retail Associate-stocking merchandise-answer customer questions-putting merchandise out-on the floor-from the back room.

Inventory and Fitting Rooms-multitasking-Etc.Floor/FrontEnd-Cashier-putting items in the que