Annette Harris

I am excited to apply for a position within your organization. With over nine years of experience in healthcare administration, patient access, and medical records management, I bring strong skills in scheduling, front office operations, and patient coordination. Currently, I work as a Patient Access Representative at Mercy Medical Center and as an Administrative Assistant at Forward Healthcare.

Previously, I supported multiple providers as a Patient Care Coordinator at PCCAB and worked closely with clinical staff at McLeod Health. I am confident my experience and dedication would be a valuable asset to your team.

Patient Access Representative - Mercy Medical Center - Baltimore, MD

(2025-01 - 2026-02)

• Register incoming patients (walk-ins, EMS arrivals, referrals) quickly and accurately.
• Verify patient identity using ID and insurance cards.
• Confirm insurance eligibility and coverage.
• Obtain prior authorizations when needed for procedures or visits.
• Input patient demographics and insurance information into systems like Epic.
• Ensure accuracy and completeness of medical records.
• Greet patients, check them in for appointments or emergency care.
• Assist with discharge instructions or next steps at check-out.
• Answer phones and assist patients with questions or concerns.
• Maintain a friendly, calm demeanor during high-stress situations.
• Handle all patient information confidentially and securely.
• Ensure privacy policies are followed at all times.
• Communicate with nurses, doctors, and techs about patient flow or needs.
• Help triage or escort patients when necessary.
• Ensure all consent forms, treatment authorizations, and identification documents are signed and scanned into records.

Administrative Assistant - Forward Healthcare - Baltimore, MD

(2021-06 - 2025-01)

• Scheduling patient appointments, tests, and follow-ups
• Insurance verification and prior authorization processing
• Medical billing and coding basics
• HIPAA compliance and patient confidentiality
• Managing and organizing patient charts and medical records
• Assisting with referrals and physician communications
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Accurate and fast data entry
• Document scanning, faxing, and secure email transmission
• Calendar management for multiple providers
• Multi-line phone system handling

Patient Care Coordinator - PCCAB - Towson, MD

(2020-05 - 2022-04)

• Scheduled patient appointments for over 10 physicians, ensuring accuracy and timeliness
• Managed high-volume phone calls and front-desk communication with professionalism and efficiency
• Handled medical record faxes, patient referrals, and check-in/check-out procedures
• Maintained and organized electronic and paper medical records in compliance with HIPAA standards
• Supported referral processing by coordinating with providers and insurance companies
• Delivered excellent patient service while multitasking in a fast-paced clinical setting

Medical Record Clerk II / Referral & Clerical Assistant - McLeod Health - Florence, SC

(2015-09 - 2017-12)

• Supported nurses, doctors, and case managers with patient admissions, discharges, and follow-up coordination
• Scheduled and managed outpatient appointments, lab orders, and radiology services (X-rays)
• Performed various clerical duties including data entry, chart preparation, and front-office support
• Ensured accurate documentation and communication between departments to enhance patient care
• Delivered prompt and compassionate service in a busy clinical environment

Emergency Medical Technician - Carolina Hospital System - Florence, SC

(2015-02 - 2016-05)

• Responded to emergency calls, providing immediate care and transportation for injured or critically ill patients
• Assessed patient conditions and administered life-saving interventions such as CPR, oxygen, and wound treatment
• Operated and maintained emergency vehicles and medical equipment in readiness for rapid deployment
• Communicated effectively with dispatchers, hospital staff, and first responders to ensure seamless patient care
• Documented all patient information, interventions, and outcomes accurately in accordance with HIPAA standards
• Provided emotional support and reassurance to patients and families in high-stress situations

Medical Assistant / Room Recovery Tech - Medstar Good Samaritan Hospital - Baltimore, MD

(2009-09 - 2014-01)

• Assisted physicians with physical exams, medical procedures, and patient preparation
• Scheduled appointments, updated medical records, and maintained accurate patient charts
• Monitored post-operative patients in the Post-Anesthesia Care Unit (PACU), tracking vitals and recovery progress
• Communicated with surgical teams and families regarding patient status and recovery needs
• Ensured a clean, sterile environment in compliance with hospital and safety protocols

Clinical Associate - John Hopkins Hospital - Baltimore, MD

(1983-08 - 2006-11)

• Provided direct care to patients with eating disorders and psychiatric conditions, supporting daily therapeutic routines
• Led group therapy sessions and assisted in developing and implementing individualized care plans
• Served as unit clerk, managing administrative duties such as chart documentation, scheduling, and patient communication
• Oversaw surgical chart preparation and patient readiness as Pre-Op Clinical Manager, ensuring procedural accuracy and compliance
• Collaborated with multidisciplinary teams to promote patient safety, emotional well-being, and clinical progress

Bachelor's Degree - Ministry & Mission - Family Bible College (2002)

Associate's Degree - Institution Name

High School Diploma - Concentration in English - Forest Park High School