Annia Cole

As a detail-oriented Computer Science professional, my passion for cybersecurity, systems protection, and information assurance is unwavering. I am eager to contribute my technical troubleshooting skills, strong analytical mindset, and collaborative mindset to keep expanding my knowledge for future opportunities.

Help Desk Technician Trainee - Information Technology Department, Lane College - Jackson, TN

(2023-08)

• Diagnosed and resolved hardware and software issues across student and faculty systems.
• Performed system upgrades, RAM checks, and hard drive replacements to optimize performance.
• Supported network maintenance and basic endpoint security procedures.

Supplementary Instructor (SI) - Computer Science Department, Lane College - Jackson, TN

(2023-08)

• Led peer instruction sessions covering programming logic, algorithms, and system security basics.
• Mentored first-year students to improve comprehension and academic outcomes.
• Collaborated with professors to reinforce classroom learning through problem-solving exercises.

Team Member - Smoothie King - Memphis, TN

(2023-04 - 2025-11)

• Delivered efficient, friendly service while multitasking under pressure.
• Strengthened communication and team collaboration in a fast-paced environment.

Bachelor of Science - Computer Science - Lane College (2026-05)