Ant Cabrera

Dedicated customer service and sales professional with over 10 years of experience delivering best-in-class client experiences in the telecommunications sector. Proven track record as a skilled communicator adept at building productive relationships, resolving complex technical issues, and securing customer loyalty. Highly versatile leader and adaptable multitasker who thrives in fast-paced, high-volume corporate environments.

Retail Service Associate - Xfinity Mobile / Comcast

(2022-01 - 2026-01)

• Supported the retail store team in executing a best-in-class, customer-centric sales and service experience.
• Served as the designated in-store expert for advanced technical support, specializing in seamless post-sales data transfers and complex number porting.
• Maintained meticulous inventory controls and organized back-of-house spaces to maximize daily operational efficiency.
• Acted as a cross-functional technical resource, supporting both front-of-house customer interactions and back-of-house logistics.

Retail Support Specialist / Experience Specialist - Verizon Wireless

(2007-01 - 2017-01)

• Delivered top-tier customer support handling account activations, detailed billing inquiries, and equipment troubleshooting/replacements.
• Designed and led educational wireless workshops for customers, significantly boosting user confidence, reducing device returns, and increasing overall satisfaction.
• Managed, tracked, and organized high-volume retail inventory movement utilizing the SAP system.
• Executed daily, monthly, and annual operational compliance audits to ensure strict adherence to corporate standards.
• Welcomed and directed customer traffic, proactively resolving immediate escalations to ensure a premium customer experience.

Bachelor of Arts - Communications - Florida Atlantic University