Support Program Manager
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I'm an experience Customer Support Professional with over 20 years of experience. I excel in smal to medium organizations, but am also very comfortable in large organizations. I bring with me an array of experience with a varied background of industries I've worked in.
I have worked as Customer Success Account Manager and Support Services Manager also is responsible for end-to-end order management (from the order being put into fulfillment), training customers on the technology, ensuring integrations were being done in a timely manner, as well as using LEAN and Six Sigma methodologies to cleanup processes. Expert in using Power BI, Office Suite, Freshdesk, PBX, LiveChat, Microsoft Dynamics CRM, Oracle, SharePoint, Dynamics AX, Salesforce, MSCRM, Oracle, MS Dynamics ERP, SAP, Onyx, Keynote.
Responsible for the entire ticket management program for Hines at Amazon and participated in the rollout of the new ticketing system deployed across Amazon facilities.
I have a BA in English from Western Washington University.
