Mortgage Operations Team Lead/ Loan Officer - Frio Mortgage Team Powered by People Bank and Trust - Saint Charles, IL
(2025-10 - 2026-06)
- Improved operational efficiency by streamlining processes and managing compliance and risk.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Assisted upper management in developing long-term strategic plans for departmental growth, and maintaining high levels of risk and compliance for the organization.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Negotiated price and service with customers to provide the ultimate loan experience insuring organizational compliance and risk.
Membership Sales Director - Costco Wholesale - Bloomingdale, IL
(2023-11 - 2025-11)
- Exceeded sales goals through effective time management for individual and business memberships.
- Awarded Million Dollar Club for sales, 2nd quarter 2025. Improved Divisions profitability by 17%.
- Utilized consumer trends to shape sales approaches.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Presented leadership and sales strategies at Corporate Membership conference to ensure company compliance is expected.
Operations Manager - Beverly Bank & Trust/A Wintrust Community Bank - Chicago, IL
(2023-02 - 2023-05)
- Managed all operational projects and facilities management for 8 Beverly Charter Banks.
- Managed the financing for projects and budgeting for each Charter Bank.
Vice President, Director of Operations and Quality Control Risk Manager - Federal Home Loan Bank of Chicago - Chicago, IL
(2014-06 - 2021-01)
- Managed all aspects of the operational functions consisting of 50 employees including sales, client relations, project management, and vendor management.
- Managed daily customer and sales support, call center, processing, underwriting, closing, credit, guidelines/policies including compliance, loan funding, servicing/default management and investor accounting.
- Provided educational assistance and seminars for home buyers and homeowners seeking assistance.
- Responsible for the management of the department budget and determining financial needs/goals to enhance operational excellence.
- Member of the Project Management team which provided creative input and cost-effective projects including planning, organizing, directing, and improving process controls.
- Assisted in the creation and development of internal systems for operations which included interfacing with our members for process flow requirements, loan quality issues, and risk assessments.
- Guided and motivated employees to provide the ultimate customer experience and maintain customer relationships.
- Collaborated with members, vendors, internal staff, and other FHLBs to develop, implement, and manage quality, risk, and operations.
- Responsibilities included the oversight of the Operations Service Center (call center) activities, including processing all member transactions, pricing, funding, and dealing directly with Sales, Members, Marketing, Treasury, and Bank IT staff.
- Member of the Operations Leadership team and participation in tactical discussions and decision making with other colleagues to improve employee engagement, development, and career growth.
- Facilities Management and oversight.
- Managed daily team activities related to reviewing loans for quality assurance, misrepresentation, and risk.
- Ensuring detailed communication of the Bank's guidelines, policies, and operating procedures.
- Participated in all internal and external audits.
- Met with regulators on a regular basis to ensure acceptable business practices.
- Managed Vendor service level agreements and contract negotiations.
- Created and implemented monthly scorecards for Vendor performance and coaching opportunities.
Vice President, Fulfillment Center Manager - Stearns Lending, Inc. - Oak Brook, IL
(2012-10 - 2013-11)
- Managed all areas of Mortgage Operations with funding's exceeding $100M monthly.
- Maintained strong communication between the operations and sales staff, and our clients.
- Managed all audits pertaining to operations, vendor management, and risk management.
Sr. Mortgage Operations Manager - Chase Bank - Chicago, IL
(2012-06 - 2012-09)
Vice President, Fulfillment Center Manager - MetLife Home Loans - Oak Brook, IL
(2011-02 - 2012-05)
Sr. Mortgage Loan Originator - New Liberty Mortgage Company - Bloomingdale, IL
(2007-04 - 2011-02)
Regional Sales and Operations Manager - Accredited Home Lenders - Oak Brook, IL
(2002-04 - 2007-04)
