Anthony Dunlap

I am transitioning into pharmacy because I want to apply my passion for technical accuracy and inventory management to a field where it directly impacts human health. My background in high-stakes asset management and lead-level support has prepared me to handle the precision and fast-paced environment of a modern pharmacy.

Asset Management Specialist - WellMed Inc. | Optum Technology - San Antonio, TX (Hybrid Position)

(2024-10)

• Manage a comprehensive inventory of high-value assets, ensuring 100% accountability and data integrity through regular physical and digital audits.
• Coordinate across multiple departments to streamline procurement and hardware return processes, mirroring the accuracy required for pharmacy stock and drug returns.

Service Desk Lead - Capital Group Inc | Randstad Technologies - San Antonio, TX (Remote)

(2022-09 - 2024-09)

• Led a high-performing support team, managing escalations and utilizing advanced communication skills to resolve complex client issues.
• Oversaw software licensing and account provisioning for 100+ users, adhering to strict security and privacy protocols (directly applicable to handling patient prescriptions and health records).

Lead Systems Analyst - Makita Tools | Robert Half Technology - La Mirada, CA (Hybrid Position)

(2021-08 - 2022-08)

• Served as the primary Single Point of Contact (POC) for 350+ personnel, managing high-volume requests with a focus on accuracy and first-touch resolution.
• Maintained professional discretion and provided dedicated support for high-profile clients, ensuring a high standard of service and confidentiality.

Service Desk Engineer / Technical Lead - Synchrony Financial | CompuCom - Costa Mesa, CA (Onsite)

(2018-10 - 2021-08)

• Authored and deployed comprehensive training guides, demonstrating an ability to explain complex technical terms clearly—a skill essential for patient counseling and pharmacy workflow training.
• Coordinated multi-vendor projects and met strict deadlines in high-energy environments, successfully managing site setups for 500+ users

Associates Degree - Computer Science - Career Point College (2012-06)